I just took my Ford F-150, 2011 in to the Ford dealer where I bought it (2nd truck from them) because the tread was peeling off of my Michelin tires. In January, i was in a small accident, right front bumper and headlight
were damaged. I was planning on a long trip and so immediately took it into the Ford place to be checked out, figured I could drive on the cracked headlight, still worked. They reportedly checked it out, said it was fine, charged me for labor, ALIGNMENT, and I had them change oil and check EVERYTHING OUT. Next day, Engine
light came on. Took it back, problem was covered by warranty. Picked it up and six hours later the AdvanceTrak light came on. Turned out a common issue with 2011 F-150's leading too many complaints to NHTSA, including many accidents, but no recall. So I paid another thousand plus dollars to get it repaired. This was in late January. In early February, I had to leave town for family illness. Truck not driven on long trip after all. Gone 2 weeks. Back to drive for 3 weeks then gone for 6 weeks when Dad had another stroke. Truck sat in my driveway. Back for 3 days and took to State Farm insurance sanctioned collision repair. (Ford not approved or I would have taken it there.) In body shop for 10 days. Left again April 30 and just returned to find tread peeling off of all 4 tires. They were reported to be in the "barely" yellow zone by Ford in January. I was told by mechanic friend that tires would have to be defective for every single tread to peel like that. Took it back to Ford yesterday. They say tires were "badly" worn and alignment out by 52%!!!! This for a car that has spent much of the last four months parked in my driveway. They $1060.00 for four new Michelin tires and I am aghast. Any thoughts or explanations for how a truck could get mis-aligned by 52%? I had been very happy with both trucks and the Ford dealer until now and I am thinking i need a new Ford dealership for future service at least....
JA: Not for this question, but they might if you need additional services. You'll have to ask the Ford Mechanic about that. Sometimes things that you think will be really complicated end up being easy to fix with Ford. The Ford Mechanic I'm going to connect you with knows all the tricks and shortcuts. Are you hoping to fix this yourself?
Customer: No, I am not prepared to do my own service. I feel like I'm being taken advantage of because of my lack of knowledge about such things. I am 61 and have always had my cars serviced and cared for scrupulously. Having two such major issues in a matter of 4 months makes me doubt the honesty of the dealership/service.
JA: OK! The Ford Mechanic will help you with the diagnostics so you are sure to get this fixed right. Is there anything else the Ford Mechanic should be aware of about your Ford?
Customer: No, it is in good shape. Serviced regularly. I do tow a horse trailer, but only once in last six months for 15 miles. I have the trailer serviced regularly too.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.