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James, Ford Technician
Category: Ford
Satisfied Customers: 3613
Experience:  Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
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Ford F-350: ,2013 F350, Sony Sync nav system. Voice prompts

Customer Question

,2013 F350, Sony Sync nav system.
Voice prompts and tones are not working, GPS position is not tracking properly--sometimes--
System seems "sluggish". I performed the reset through the touchscreen
Called dealer, they said to disconnect the batteries overnight and the system will reset itself. Huh????
Submitted: 10 months ago.
Category: Ford
Expert:  James replied 10 months ago.
Hello, how many miles are on this vehicle?
Customer: replied 10 months ago.
Customer: replied 10 months ago.
Gps will often show me in the middle of a lake, river, etc.
Expert:  James replied 10 months ago.
There are sync updates that correct these concerns. Only a dealer is able to perform the updates though to correct the concern.
Customer: replied 10 months ago.
I have installed the latest sync update recommended by the ford website
Expert:  James replied 10 months ago.
You installed one yourself?
Customer: replied 10 months ago.
Yes, the update was downloaded to a usb drive and then plugged in to the vehicle usb to update
Expert:  James replied 10 months ago.
you can install the CIP software into the sync for updates. Only a dealer can update the PIP update into sync. Do you have your vin number by chance?
Customer: replied 10 months ago.
Expert:  James replied 10 months ago.
The next item that can cause the sluggishness is an update for the ACM or auio control module.
Expert:  James replied 10 months ago.
If it only becomes sluggish sometimes it can be due to Sirius updating itself if you are subscribed to Sirius.
Customer: replied 10 months ago.
"Sluggish" is only part of the issue. The GPS not tracking properly and no voice or tone prompts for the navigation system voice is also an issue
Customer: replied 10 months ago.
Could this be an APIM issue?
Expert:  James replied 10 months ago.
that is an APIM issue. They aren't as easy to get replaced but your vehicle has an extended warranty on the APIM module for failures.