Hi Pearl. We have a 2012 Ford Focus hatchback with a sunroof
. The past few times we have had hard rain, the passenger side floor is filled with water. FILLED. We just shop vacd an entire canister out of it. It doesn't appear to be coming from the sunroof, but the gasket running around the passenger door frame and behind the glove box are wet.
JA: Sometimes things that you think will be really complicated end up being easy to fix with Ford. The Ford Mechanic I'm going to connect you with knows all the tricks and shortcuts. Are you hoping to fix this yourself?
Customer: not necessarily-we have been told that this could be a clogged sunroof drain. We just want a starting place so we are not wasting time and money with unnecessary diagnostics.
JA: Is there anything else important you think the Ford Mechanic should know about your Ford?
Customer: we were rear-ended a year ago and had major body work done. The windshield was not replaced, but the hood and front panels were (as well as most of the rear) we took it back to the place that did the initial repair as the first time we noticed it my husband was driving in heavy rain and he thought it was coming in through the floor. This time, it was parked in our driveway, so definitely coming in through the roof/door/hood and not floor.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.