JA: Sometimes things that you think will be really complicated end up being easy to fix with Ford. The Ford Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: rough idling, hesitation
JA: Finding the cause of a rough idle can be tough, but luckily with the right help...solvable. The mechanic I'm going to connect you with knows all the tricks and shortcuts. Are you hoping to fix this yourself?
Customer: yes i am if possible
JA: Great! What have you tried so far?
Customer: changed the solonoids
JA: Is there anything else the Ford Mechanic should be aware of about your Ford?
Customer: check engine
light is on, knocking sound
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.