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Hello, my name is***** and thanks for your question.
Does the steering get hard when this happens?
Can I get the VIN number please to check for known issues?
Please double check the VIN# ***** is 17 digits
I was able to figure out the VIN. Ok thanks, ***** ***** checking to see of there were any recalls or warranty for that concern. Unfortunately, I did not see any. Usually for this concern the rack and pinion unit will need replacement to correct. Usually it is still safe to drive, with the worse case being a loss of assist, resulting in manual steering. It might be worth a try to have the dealer perform a calibration reload of the PSCM module and see if the issue returns. It is possibly a software glitch in the module. This usually runs about 1 hour of labor at the dealers rate so it might be worth a shot before spending 2k plus for gear replacement.
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