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James
James, Ford Technician
Category: Ford
Satisfied Customers: 3602
Experience:  Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
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Mornin.... ***** ***** ford fusion...2010 3fahp0cg5ar214870

Customer Question

mornin.... ***** ***** ford fusion...2010 3fahp0cg5ar214870 power steering out...has been reset numerous time throwing codes. Ford does not have a recall on 2010s, yet does on newer models..
JA: Thanks. Can you give me any more details about your issue?
Customer: ford fusion...2010 3fahp0cg5ar214870 power steering out...has been reset numerous time throwing codes. Ford does not have a recall on 2010s, yet does on newer models..
JA: OK got it. Last thing — Ford Mechanics generally expect a deposit of about $28 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Ford
Customer: replied 10 months ago.
codes thrown.....p1000 c1277 c1963 p07ae v0415 service advance trac, service power steering, power steering assist fault, service power steering now.
Customer: replied 10 months ago.
hi...any ideas?
Expert:  James replied 10 months ago.
Hello, this is a electronic power steering failure. How many miles are on your vehicle currently?
Customer: replied 10 months ago.
hi...kinda had that one figured out....ford will not warranty it, and it does not have a recall...it has about 120k on the odo....
Customer: replied 10 months ago.
we are using a solus that is up to date....
Customer: replied 10 months ago.
any ideas?
Expert:  James replied 10 months ago.
On how to get it warrantied?
Customer: replied 10 months ago.
we are a collision shop.....kinda figure they won't take care of it as it has no recall on the steering...this car is one of our men's...we need to know the fix for this.......
Expert:  James replied 10 months ago.
The only fix is to replace the entire steering rack assembly. In the near future if they do issue a recall they will refund your money for parts and labor.
Customer: replied 10 months ago.
hi....can't pay $28 for this....knew that already...
Expert:  James replied 10 months ago.
Ok sorry i can't give you a different answer.
Customer: replied 10 months ago.
Hi. I've used you guys in the past and will again. But. I was hoping for a technical solution. Please refund my fee.
Expert:  James replied 10 months ago.
Ok