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I will check for any bulletins. I have seen vehicles almost new with clouded rearview cameras that would give very poor pictures.
I did not find any bulletins. if the picture is cloudy and the other functions of the in dash touch screen work the most likely cause is the camera. Seems this dealer you have worked with does not want to go the extra for you. They could check a vehicle of the same year on the lot and even swap cameras to see if there is a difference. A good dealer would usually just replace the camera
I would try another dealership