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EricFromCT
EricFromCT, Ford Technician
Category: Ford
Satisfied Customers: 3760
Experience:  20 years dealership exp., ASE A1-A9 L1 L2, Ford Lincoln Mercury Senior Master, Diesel Certified
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The power steering assist fault is coming on and I can't

Customer Question

The power steering assist fault is coming on and I can't turn my wheel
JA: Tell me a bit more about what's going on so he can help you best.
Customer: I'm turning on my 2011 ford fusion and is just says "power steering assist fault" and I can't turn my wheel
JA: Are you hoping to fix this yourself?
Customer: I just don't know what to do about it
JA: Is there anything else the Ford Mechanic should be aware of about your Ford?
Customer: No
JA: Our top Ford Mechanic is ready to take your case. Just pay the $5 fully refundable deposit and I'll fill the Ford Mechanic in on everything we've discussed. You can go back and forth with the Ford Mechanic until you're 100% satisfied. We guarantee it.
Submitted: 1 year ago.
Category: Ford
Expert:  EricFromCT replied 1 year ago.

Hi. The electric steering rack has failed. It needs to be replaced. On some models ford had an extended warranty coverage on the rack. Can i have your vehicle's vin number to check for you?

Customer: replied 1 year ago.
Where do you find the Vin number ?
Expert:  EricFromCT replied 1 year ago.

On a sticker on drivers door jamb. Or on your registration.

Customer: replied 1 year ago.
3FAHPOHA3BR342885?
Expert:  EricFromCT replied 1 year ago.

Thats it. You have an open recall on your vehicle for loss of steering. I suggest you go to the dealer.

Customer: replied 1 year ago.
Ok thank you!
Expert:  EricFromCT replied 1 year ago.

You are welcome. Please rate my service and have a good day.

Expert:  EricFromCT replied 1 year ago.

Thanks for letting me assist you. Have a good day and rate my service provided to you. Thanks.

Expert:  EricFromCT replied 1 year ago.

Thank you for viewing my last response on 3/28/2016 at 11:52:02 AM 1 day(s) ago. Unless you have any more questions on your Fusion please rate the service provided to close out the question. Thank you.