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The radios are considered modules and are programmed to the vehicles. If you are using the same model as the last one or a simialr model, then the next step is to have Best Buy, Ford, or another audio shop program it to link up to the truck so the controls will work.
I ran into that issue with mine in my personal vehicle and Best Buy was able to do it for $39. They program the radio to use the controls in the vehicle like they are supposed to be used.
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