Ford Repair Questions? Ask a Mechanic for Answers ASAP
Welcome, I'm Chris (aka Moose). Experts aren't employees / agents of Just Answer. We are independent service providers using the Site to sell their Expert knowledge to Customers. I strive to provide EXCELLENT 5 STAR service, let me know what's needed from me so your pleased.
My guess is they should not have sold you a Ford warranty knowing the vehicle needed engine repairs and or there techs are not good enough and confident enough in themselves to fix the noise. Sometimes the engine has to be replaced. After listening to the noise I do not believe its the valve train lash adjusters. This sounds like cam phasers and chain guides and chain tensioners worn out. Normally they wear out from incorrect oil used, poor filters used, running the oil change intervals to high. My recommendation is to see if another dealer is willing to work with you and if not then contact not only Ford customer service but also the warranty company.
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If this dealer fixes it, they will be in hot water for addressing a known issue that was there prior to selling. Then selling you a warranty to cover it. All of which Ford frowns on. The warranty is available the day you sign up for it. My recommendation is to see if another dealer is willing to work with you and if not then contact not only Ford customer service but also the warranty company.
It is not a normal noise and this dealer is not going to help you. They are doing things wrong. You do not sale a broken vehicle used and sale a Ford warranty with it so you can make money again doing the warranty repair. They should of never sold the vehicle like this or they not have sold you a Ford warranty. Talking with them is likely going to get you no where. You need to go to another dealer or to Ford.
Hello again Chris here,
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