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Ron
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 23001
Experience:  23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
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The explorer is locked and neither key fob will open it. My

Customer Question

The explorer is locked and neither key fob will open it.
JA: Tell me a bit more about what's going on so he can help you best.
Customer: My daughter was using the car. She claims she had electrical problems and then suddenly the car was locked and the key fobs will not open it. There fore I cannot even get inside the car to open the hood and charge the battery.
JA: Lots of things can cause problems with the battery. The Ford Mechanic will know what to do. Are you hoping to fix this yourself?
Customer: yes
JA: Great! What have you tried so far?
Customer: Just pushing the key fobs to open th ecar or the hood. Nothing works. i cannot even get inside the vehicle to start the car.
JA: Is there anything else important you think the Ford Mechanic should know about your Ford?
Customer: not really has always worked well.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and connect you two.
Submitted: 8 months ago.
Category: Ford
Expert:  A. Penland replied 8 months ago.

What year Explorer?