How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James Your Own Question
James
James, Ford Technician
Category: Ford
Satisfied Customers: 3626
Experience:  Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
74859263
Type Your Ford Question Here...
James is online now
A new question is answered every 9 seconds

2013 expedition, capless fuel cap won't open to allow me to

Customer Question

2013 expedition, capless fuel cap won't open to allow me to gas up. What can i do?
Submitted: 1 year ago.
Category: Ford
Expert:  James replied 1 year ago.

Hello are you trying to use a gas pump to fill up or a gas can?

Customer: replied 1 year ago.
Gas pump
Expert:  James replied 1 year ago.

On the side of the fuel filler there are two spring loaded detents. Can you push on each side with your finger?

Customer: replied 1 year ago.
I was able to stick 1 finger and use my knife to push the other spring and the metal plate open at the same time. both my fingers don't fit at the same time.
Customer: replied 1 year ago.
What caused problem? Is it a common problem? What is solution?
Expert:  James replied 1 year ago.

It isn't to common but if one of those tabs got stuck it's likely caused by dirt or a small rock. Sometimes just manually moving them will clean out any debris and allow it to operate normally again. If it acts up a lot you will need to replace the fuel filler neck.