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good afternoon my name is ***** ***** I will assist
can you post a picture???
have you released the hold down bolts??? this is the top of the dash not the bottom. common failure and have done many once the bolts are released, the rod should just come out by tilting the actuator.
you are not removing the white piece, correct????
have you tried turning the arm by hand??
ok, I am sorry. I have never had a problem doing these at all. I change them in about 20 minutes. I have no idea what you are doing without being there. I will opt out and see if anyone else can help you