My name is ***** ***** I will assist you.
I understand your frustration completely when it comes to the keys! I have a Ford Edge that had the same issue happen to me, twice! So I know what a customer goes through with these.
Ford has done the PATS system for several years now. It is because Ford was the number one stolen vehicle for awhile and having a programmed key setup has dropped that number quite a bit. Now Hondas are the number one stolen.
With the key not working or the spare, either the vehicle has suddenly lost programming from a battery malfunction (I see it a lot) or the reader that site behind the dash is going bad/is bad. Try turning the key on, then waiving the spare in front of the dash area, just under the radio, to the right of the steering wheel, about even with the key switch. See if it will read the key and start. If not, then have the garage you are at use a Ford IDS tool and pull the PATS information up to see if there are any faults. If no faults, reprogram for the keys and see what it does.
It is a pain in the backside and I am this close to getting rid of my Edge because of it. The vehicle is comfortable otherwise, but I can;t stand the PATS system myself due to the flaws it tends to always have. When it acts up, it will leave a person stranded.
You want a 5 star service and I want to provide a 5 star service. Please consider that I don't know your skill level as well as I can't see,
touch, smell, hear the vehicle/machine in question. Please provide as much detail as possible and I will provide as much back.
Once an answer is provided, you should see a rating screen. Please rate my personal service to you. The ratings are my personal feedback,
they are not the site feedback.
Thank you for allowing me to assist you through Just Answer!