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Welcome, I'm Chris (aka Moose). No experts here are Just Answer employees, we do not get a paycheck or benefits from JA. We are independent contractors, only paid when you rate our answer.
I looked at your username, this is the only question for this name. I believe your post/question never posted. Would you like me to try and help?
I like to stay in contact with my customers that appear not pleased, still working on the concern, or have not rated yet. I assume you were not pleased with my help. I hate that you have spent money to get an answer but left not happy. Can you tell me why, or can I help more. If its more help you need just reply and we can pick up where we left off. I am also sending an offer allowing me to upload diagrams or repair guides if that helps.