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Ironmike
Ironmike, Ford Technician
Category: Ford
Satisfied Customers: 3377
Experience:  30 years ASE Master tech L1 . Ford master
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2012 Ford Escape. I was syncing a new phone & moved my car

Customer Question

2012 Ford Escape. I was syncing a new phone & moved my car while doing so. Now my radio is not working. Shows direction, temperature, & "FORD ESCAPE" only. All buttons are dead. Any reset instructions?
Submitted: 11 months ago.
Category: Ford
Expert:  Ironmike replied 11 months ago.

greetings,

There are 2 things I would do at the dealer. I would do a hard reset then a master reset. The hard reset is when the battery negative is disconnected. The master reset is done through the Sync/my touch system. Sometimes the APIM module will glitch and sometimes even lock up. I have seen this from time to time with updating and or programming. The hard reset will cure this most of the time and if not we do a master rest. If still a problem the vehicle will need to be reprogrammed or checked for the latest update and worst case the APIM replaced.

Expert:  Ironmike replied 11 months ago.

you should leave the battery negative off for 10 minutes. If you have the production date or even the vin# ***** can tell you if this would be covered under the basic 3/36 warranty. if you have FORD extended coverage it may also be covered if you are past the time and mileage.

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