Ford Repair Questions? Ask a Mechanic for Answers ASAP
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This is usually caused by a bad multifunction switch. There should be a code stored in the steering column control module that will confirm this.
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I can give you repair instructions but without first checking the codes if you replace it you could be wasting 100 bucks on a part that is just the most common cause. It isnt ALWAYS the cause which is why I suggested getting the codes first to be sure.
Im guessing by you asking the question that you are unable to.
You would need a scan tool with manufacturer specific software to get the codes from the SCCM. The module communicates over the serial BUS so there is no testing you can do with a multimeter or anything on this problem. You have to have a scan tool to see what information is being sent and received and without it anything you do would just be a guess,,, an educated guess but still just a guess.
No problem. Sorry I cant be more help. Im hesitant to say it but if the cost of the switch is less than the labor charge to diagnose it at a dealer you may be better off just trying one than paying for diagnostics. If you dont need it now chances are you will eventually.