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Hi there -
need more info on this problem what you typed up is not very clear, can you give me some more detail on what you are doing and your question ?
we can go back and forth on this page
fist find the ford remote start module added to the truck under the drivers dash , in the harness comeing off this module there is a valet button , find the button ,
once you know ware it is , then enter the truck ,, put foot on the brake ,, turn the key on but do not start ,,,then push and hold the valet button for about 10 seconds and you hill hear the horn chirp three times,,,,, release the valet button and then push the remote start fob button and then its pogrammed,
okey I'll call the customer to come back and try your