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Tim Mohr
Tim Mohr, ASE MASTER TECH
Category: Ford
Satisfied Customers: 15114
Experience:  30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
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Expedition: I have a 2004 Expedition with a 5.4 engine,

Customer Question

Hi I have a 2004 Expedition with a 5.4 engine, I cant get my gauges working, Ive already replaced the instrument cluster, help
Submitted: 1 year ago.
Category: Ford
Expert:  Tim Mohr replied 1 year ago.
Hi, my name is ***** ***** you checked all the powers and grounds at the instrument cluster connector?
Customer: replied 1 year ago.
yes
Expert:  Tim Mohr replied 1 year ago.
and absolutely nothing on the cluster works?
Customer: replied 1 year ago.
the lights work
Customer: replied 1 year ago.
are you still there?
Expert:  Tim Mohr replied 1 year ago.
so all the idiot lights work, just not the gauges?
Customer: replied 1 year ago.
yep
Customer: replied 1 year ago.
no idiot lights work just dash lights and hi beam and turn signals, husband just told me
Expert:  Tim Mohr replied 1 year ago.
ok, there are 4 different wires that need power at the connector, pins 11,12,19 and 20, do all four of these have power with the key on?
Customer: replied 1 year ago.
none have power
Expert:  Tim Mohr replied 1 year ago.
can you tell me what color wires are on those pins?
Customer: replied 1 year ago.
He said he'll have to take cover off the wiring to see that, can we please contact you in the am, my bad, I thought this would be a quick fix. We have a very important meeting in 15 minutes we have to be at. How will I contact you to complete this?
Expert:  Tim Mohr replied 1 year ago.
so how did he check the wires for Power???? if he did not have access to the wires?
Customer: replied 1 year ago.
he tested the pins, there is a bulky connector over each set of wires. He does not have time to take apart the connectors to see what color each end is, there are dozens of colored wires on each. will I be able to contact you or not tomorrow?***@******.*** is my email. I have to log off now
Expert:  Tim Mohr replied 1 year ago.
Yes, I will be on at about 8am tomorrow,Tim

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