Hello, I'm Chris. Thanks for seeking us for help.
Easy questions are often answered really fast, ones more difficult, you have to wait for the right tech to come along.
The key will only turn about 45 degrees in both directions from vertical. If this occurs and both keys will not unlock the door manually or with the key fob. Then this means the battery is dead.
You will need to jump the vehicle from under the engine
by connecting jumper cables to the frame and to the large wire connection on the alternator
. This will power the vehicle enough to get the door to unlock, so you can open the hood and address the battery.
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