How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Your Own Question

Steve
Steve, Ford Technician
Category: Ford
Satisfied Customers: 6833
Experience:  25 years working for Ford dealer. Ford Master tech.
Type Your Ford Question Here...
Steve is online now
A new question is answered every 9 seconds

Ford Explorer: I have a Ford Explorer 2000 running very well.

Customer Question

I have a Ford Explorer 2000 running very well. Parked overnight; tried to start in the morning, the starter turns very strong but the engine won't crank.
Can it be a relay gone bad? I suspect this because I had a Chrysler with that problem and it was a square relay responsible for this malfunction.
Any suggestions?
Many thanks,

Joseph
Submitted: 1 year ago.
Category: Ford
Expert:  Steve replied 1 year ago.

Steve :

Welcome and thanks for your question. My name isXXXXX will do whatever I can to answer your questions!

Steve :

the most common problem I run into with the 00 explorer is a bad fuel pump in the gas tank. Here is a pinpoint test using the check engine light to determine if you have a bad relay or if it is spark or lack of fuel.

Steve :

Need to start with the basic and check for spark and fuel.


 


The easiest way to start is see if the check engine light comes on key on engine off.


 


If the light does not come on you have no power to the pcm or the computer. The most common concern for this is a bad computer relay or as Ford calls it a pcm relay. It is located under the hood of the vehicle. Replace it.


 


If the light does come on the pcm or the computer has power and ground.


 


The next step is to crank the engine the check engine light should go out when cranking the engine This indicates spark.


 


If the light does not go out then you have a bad crank sensor or a code in the computer.


 


If the above is good then checks the inertia switch see if it has been tripped and the connecter is plugged into the inertia switch. It is located on the passenger side firewall near the kick panel.


 


It is a black box with a button on top make sure the button is down and the connecter at the bottom is plugged in.


 


If this is good need to check fuel pressure at the fuel rail should have around 40lbs while cranking.


 

Customer:

The engine light goes out while the starter is running.

Customer:

Location of the inertia switch! Is it inside the engine compartment on the passenger side or inside the cab?

Steve :

Then it is a no fuel pressure concern. The inertia switch is located in the cab on the passenger side kick panel.

Customer:

I have no way of checking the fuel pressure. What do you suggest?

Steve :

More than lily the fuel pump in the gas tank is bad and it needs to be replaced. If you want to confirm this then go to the parts store and buy a fuel pressure gauge for a Ford, and hook it up to the fuel rail shrader valve. Looks like a tire valve on the fuel rail.

Customer:

Is this problem the type that happens without any prior symptoms. Is there a chance that the Fuel pump fuse (if there is such a thing) may have blown. On a Ford Taurus I had the fuel pump failed and it failed on the road with a starving- kicking in- starving action. This one was good one minute and completely gone in about 8 hours.

Steve :

Unfortunately fuel pumps going bad can happen in many forms. The fuel pump is a electric motor that can go bad and not work immediately or cause not enough flow and pressure like what your taurus had. It can go bad and not work on a hot restart. Fords do have a lot of different fuel pump concerns. If you want to know for sure what is going on then check the power to the fuel pump with a test light or a voltmeter while cranking the engine. If you have power to the pump then it is bad. I would also verify that is the concern by checking the fuel pressure.

Customer:

Thanks Steve.

Steve :

Your welcome

Steve, Ford Technician
Category: Ford
Satisfied Customers: 6833
Experience: 25 years working for Ford dealer. Ford Master tech.
Steve and 2 other Ford Specialists are ready to help you
Customer: replied 1 year ago.

Just one more question.


What is a reasonable cost of replacement in NC?

Expert:  Steve replied 1 year ago.

Joseph,

The fuel pump is pricey and you have to drop the gas tank. looking at 500 dollars to 800 dollars max to have a shop replace the fuel pump with parts.
Customer: replied 1 year ago.

Thank you Steve but I don't believe I need additional consultation.
Actually the problem turned out to be low fuel level in the tank and the
fact that the car was parked on a slope at subfreezing temps. Once I added an additional couple of gallons of gas, it started on the first turn of the starter. This 2000 Explorer has been kept in mint conditions and looks and runs almost like a new one out of the show room.
Regards,

Expert:  Steve replied 1 year ago.
Joseph,

Glad you were able to fix your concern.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Last | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    Ford Technician

    Satisfied Customers:

    22382
    16 years experience with Ford.
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Ford Technician

    Satisfied Customers:

    5493
    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar

    Chuck

    ASE Certified Technician

    Satisfied Customers:

    1684
    33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    1518
    12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.
  • http://ww2.justanswer.com/uploads/BA/baddad1/2014-4-1_23659_avatar.64x64.jpg Mike V.'s Avatar

    Mike V.

    Auto Service Technician

    Satisfied Customers:

    789
    25 years experience on all makes and models, Licensed NYS Inspector.
  • http://ww2.justanswer.com/uploads/lostrider/2009-9-26_23144_php4VNWAA_c1PM1.jpg lostrider's Avatar

    lostrider

    Ford Technician

    Satisfied Customers:

    2940
    ASE Master Technician, Ford Senior Master Technician,Diesel certified, ASE Master, 22 yrs FORD exp.