A new question is answered every 9 seconds

1997 Ford F 250: speedometer..trip odometer..be an electrical problem

Customer Question

Does my 1997 Ford F 250 have a digital or analog speedometer? The speed works but the odometers stopped when I tried to reset the trip odometer. Could this be an electrical problem or mechenical? Do I have to pull the dash board to fix it?
I need instructions and diagrams on how I can fix the odometer?
Submitted: 4 years ago.
Category: Ford
Expert:  AlvinC replied 4 years ago.
Hi this is Al, Is your truck the F250 light duty or F250 Superduty? Thanks, Al
Customer: replied 4 years ago.

I have entered my credit card information twice, both with Visa card. It came back to that I needed to confirm my Master Card.???????????????????

I typed this information before and it seems to have fallen into a deep hole. Ha!


I have already told you more than I know!!!!! Is this enough information?

Customer: replied 4 years ago.
I am not requesting any additional information, only that which I originally asked for. I was told to wait for an answer.
Expert:  AlvinC replied 4 years ago.

Sorry, but in 97 they made 2 different F250's one was a F150 that was made to be able to handle a heavier load and the other remained the old body style which was the Superduty. 97 and 98 were the only years they did this. I asked for that info to make sure I got you the right info. I need to know if it is the more square body or the more rounded body, Al

Customer: replied 4 years ago.
Ford agency said this VIN is for an F250 light duty pickup which was made from an F-150 for 1997 and 1998
Expert:  AlvinC replied 4 years ago.
Ok you have the light duty F250, the odometer on this model in most cases can be repaired. It is a common concern that they quit. The solder joints come loose on the circuit board. To repair remove the instrument cluster and re solder the connections where the pins of the connector meets the circuit board and this should solve your issue, if not the cluster will need to be replaced, Al
Customer: replied 4 years ago.
There is no explanation nor diagrams on how to remove the instrument cluster. The problem happened when I pulled out the reset shaft while driving down the street. Could a gear or cog have been stripped? It seems more like a mechanical problem than an electrical one.
Expert:  AlvinC replied 4 years ago.

I am missing something here, is you odometer a digital display or analog wheels, Al

Customer: replied 4 years ago.
I think it is analog?????????????????????????????????????
Expert:  AlvinC replied 4 years ago.
Did the display glow blue green before it quit, Al
Customer: replied 4 years ago.
It was in the day time so I don't know if it had any colors. I just checked and the light in the dash is green when I have the head lights on.. The odometer looks like those we had in the 1930 and 1940 cars, so it has to be analog. When I pushed the reset control tonight, I could see movement behind and between the numbers. This must be the tumblers moving.
Expert:  AlvinC replied 4 years ago.

Ok, you have a hybrid like cluster it is an electronic speedometer/odometer, but an analog display. by pulling the reset button out this has screwed up the drive gears to the odometer so it will need replacing ans is serviced in a cluster. The speedometer/odometer is actually driven by a small electric motor instead of a cable. Here are the cluster replacement procedures. I hope this helps, Al


Click here for replacement procedure

Customer: replied 4 years ago.

Where do I find the mentioned tester-----New Generation STAR (NGS) Tester?


It appears from your information that my odometer can not be repaired, and it is definately not worth the replacement cost..

Customer: replied 4 years ago.

Item #2 says to release 4 clips but has no instructions on how to do it.

Item #4 says to remove the transmission range indicator but doesn't say how.

Customer: replied 4 years ago.
The instructions say to replace the module and doesn't explain what is included in the module. Is it just the odometer, speedometer, or the whole kit and kabudle.
Expert:  AlvinC replied 4 years ago.
The module is the cluster.
Customer: replied 4 years ago.

For your information, I was able to get the help I need at speedometergears.com. They explained how to remove the module, motor, and the bad part which they are almost certain is a worm gear attached to the motor.

First I went onto speedometer cluster using Google. The price of a worm gear is $28.00 versus about $150-$175 to have it repaired.

Customer: replied 4 years ago.

You should have told me that there is decale on the door post with the GVW. The heavy duty is over 8500 pounds and mine is 6600. This could have saved me some time. Also, most of these odometers have a worm gear attached to the motor on the back side of the speedometer cluster. This is the problem most of the time. You just give the motor a right twist to release it from the cluster. There are pictures of the cluster on the internet as well as u tube videos, etc.

I feel that these are things you should know about if you are to be an expert.

Expert:  AlvinC replied 4 years ago.
First off you have all the answers so you did not really need my help. Second the vehicle was only made for a year and a half 15 years ago between the and now there have a lot of changes. I am very good at what I do, but I am not perfect no an encyclopedia. I did not help with your concern so please request a refund so we can close this question, Al
Customer: replied 4 years ago.
I hereby request refunds for the two charges against my credit card so you can close this question.
Expert:  AlvinC replied 4 years ago.
You will need to contact customer service
Customer: replied 4 years ago.
What is your telephonme number for customer service?
Ask AlvinC Your Own Question
AlvinC, Ford Technician
Category: Ford
Satisfied Customers: 1241
Experience:  With Ford 20+years as Dealership Technician Ford Senior Master Technician Gas and Diesel
Type Your Ford Question Here...
AlvinC is online now
How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

What Customers are Saying:

  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Previous | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

Meet The Experts:

  • Ron


    ASE Certified Technician

    Satisfied Customers:

    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguyu/2015-7-7_172556_onnieew.64x64.jpg Ron's Avatar


    ASE Certified Technician

    Satisfied Customers:

    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)


    Satisfied Customers:

    16 years experience
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Ford Technician

    Satisfied Customers:

    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar


    ASE Certified Technician

    Satisfied Customers:

    33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/BL/Bluegorilla/2012-6-21_16298_cam.64x64.JPG Cam's Avatar


    Journeyman Automotive Technician

    Satisfied Customers:

    GM Grand Master Technician 2007. 14 years Automotive experience.
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar


    ASE Certified Technician

    Satisfied Customers:

    12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.
  • http://ww2.justanswer.com/uploads/BA/baddad1/2014-4-1_23659_avatar.64x64.jpg Mike V.'s Avatar

    Mike V.

    Auto Service Technician

    Satisfied Customers:

    25 years experience on all makes and models, Licensed NYS Inspector.