How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chris (aka- Moose) Your Own Question

Chris (aka- Moose)
Chris (aka- Moose), Ford Technician
Category: Ford
Satisfied Customers: 32843
Experience:  16 years experience with Ford.
Type Your Ford Question Here...
Chris (aka- Moose) is online now
A new question is answered every 9 seconds

2007 Ford Edge SEL: awd..passenger side floor, vents..drivers side

Customer Question

I Have a 2007 Ford Edge SEL awd. The heat currently works great on the passenger side floor, vents, and defrost. However, I have no heat at any point on the drivers side. Is this an actuator door failing? And how do I access it?
Submitted: 2 years ago.
Category: Ford
Expert:  Chris (aka- Moose) replied 2 years ago.

Hello, I'm Chris.
I will do my best to answer your question fast and accurate using the info you have provided. Thanks for visiting Just Answer.

 

Odds are it is a faulty blend door actuator, its also possibly the blend door itself or the climate control panel.

You need to perform some diagnostics from Ford prior to replacing anything.

 

Download the self test and symptom chart and pinpoint tests and component tests by clicking HERE

Download the blend door access and replacement HERE

Let me know if you have any difficulties doing these tests.

Chris (aka- Moose), Ford Technician
Category: Ford
Satisfied Customers: 32843
Experience: 16 years experience with Ford.
Chris (aka- Moose) and 8 other Ford Specialists are ready to help you
Customer: replied 2 years ago.
Hey Chris, Thanks for the help. The actuator appears to be working correctly. I removed it as well and tested the linkage manually. This does not supply any heat to the drivers side. Does this mean the blend door is broken? The linkage moves freely.
Expert:  Chris (aka- Moose) replied 2 years ago.
Check the linkage where it connects to the blend door and see if the linkage has come off or if the the blend door shaft is broken. You may be able to fix this from outside the HVAC box. If there are broken parts but not on the exterior and you can manually control driver side temp then the dash has to come out to replace the broken blend door.
Customer: replied 2 years ago.
Ok, I checked the linkage and everything appears to be in tact and not broken. When I move the linkage manually, I can hear the blend door move and and seat at each end on the movement. But when this happens, one way I get extremely cold air(assuming thats would be the AC direction), and the other way I still get cold air, just not as cold as the other way. I have no heat either way in comparison to the passenger vents that I feel at the same time. What would you recommend next? Taking the dash out to inspect the actual blend door?
Expert:  Chris (aka- Moose) replied 2 years ago.

The car is at operating temp when doing this test correct?

The passenger side is putting out alot of heat when on the manual settings when doing this test correct?

 

Customer: replied 2 years ago.
Thats correct. Vehicle is at operating temperature. The passenger side is putting out full heat. I manually operate the controls that were operated by the actuator under the drivers side dash above and to the right of the pedals and get no heat in either direction on the drivers side.
Expert:  Chris (aka- Moose) replied 2 years ago.
Okay, this does mean the dash has to come out and the HVAC box removed and replaced or internally inspected and repaired.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Last | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    Ford Technician

    Satisfied Customers:

    22382
    16 years experience with Ford.
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Ford Technician

    Satisfied Customers:

    5493
    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar

    Chuck

    ASE Certified Technician

    Satisfied Customers:

    1684
    33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    1518
    12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.
  • http://ww2.justanswer.com/uploads/BA/baddad1/2014-4-1_23659_avatar.64x64.jpg Mike V.'s Avatar

    Mike V.

    Auto Service Technician

    Satisfied Customers:

    789
    25 years experience on all makes and models, Licensed NYS Inspector.
  • http://ww2.justanswer.com/uploads/lostrider/2009-9-26_23144_php4VNWAA_c1PM1.jpg lostrider's Avatar

    lostrider

    Ford Technician

    Satisfied Customers:

    2940
    ASE Master Technician, Ford Senior Master Technician,Diesel certified, ASE Master, 22 yrs FORD exp.