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Hi, I am John Mc, a Ford dealer tech. I hope I can help you quickly and accurately. One moment while I work on your problem.
Are they replacing upper and lower ball joints?
just upper - they said lower didn't need the work
If so the labor is right at 4 hours and the parts are usually around $200-$250. You would be looking at $650-$750 depending on the shop.
Sorry, hold on.
Labor on the uppers is only 1.5 hours and the parts for the upper are probably about $150. The uppers are the expensive ones. You would be looking at around $350 to $400 with an alignment.
How much did they quote you?
$1200 - total quote is $1700 since I'm having two new tires put on plus a fuel injector check too
Wow, that is way too much.
so, how do I tell/prove to them that I should be paying much less?
It really only takes an hour or two to do this job. Tell them published labor time for replacing both uppers is only 1.5 hours. You will have to argue, but make them show you how they come up with that labor time.
If they can't prove how they came up with the time give the BBB a call.
They will help you.
I don't mind arguing at all - they already knocked about $150 off the price when I agreed to have the work done with that $1700 estimate.
is there a site online that I can go to see the published times and prices for these?
I would just keep it up. Make them show you why. No, but they should show it to you.
They have to prove what they are charging.
that way I can use that as reference to argue what they want me to pay vs what I really should be paying. They told me the biggest part of the bill would be labor. They quickly showed me a price breakdown for the parts.
I'm guessing they charge whatever they want for labor if people don't ask questions...
I would ask them to show you there labor time standards. Say you know that alldata labor is 1.5 and you have verified this. Yes they will overcharge if you don't ask questions. These are the people that give the honest businesses bad names.
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Thank you for the info :)
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