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On 3-11 I ask how to remove and replace a blend door actuator o a 2002 ford explorer. I recieved your instruction sheets and after following your directions ther is no way to do this job ewithout removing the dash from the car. I requested and recieved the new directions. I paid $33 for the first diagrhams which did me no good at all. I would like a refund on the $33 charge. the form you sent me were 412-04 and 501-12 . There is no way to remove the actuator without removing the dash and this form did not cover removal of dash board.