How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randall C Your Own Question

Randall C
Randall C, ASE MasterTechnician
Category: Ford
Satisfied Customers: 11111
Experience:  35 years ASE Master Tech, Diagnostic , Electrical Specialist
Type Your Ford Question Here...
Randall C is online now
A new question is answered every 9 seconds

I have a 1997 ford taurus 3.0,my fuel pump is not kicking on,fuse

Customer Question

I have a 1997 ford taurus 3.0,my fuel pump is not kicking on,fuse and relay is good,and i removed fuel pump and tested it and it is good,any ideas?
Submitted: 3 years ago.
Category: Ford
Expert:  Randall C replied 3 years ago.
Hello, I am Randall. Sorry for delay . If you still need help, this will not be a 123 fix but I will surely try to direct you.

I do need to know what 3.0 engine you have? do you have a testlight?

Also, how are you confirming the fule pump relay is bad?
Customer: replied 3 years ago.

Hi,i have the u engine overhead valve,i do have a test light,and i swapped the relay with another.

Customer: replied 3 years ago.

The synchronizer went out on the car,so i ordered one along with the camshaft sensor and tool to install it,i installed it and now i have no fuel,from what i understand even if i am off with the synchronizer,the fuel pump would still kick on,is this correct?

Expert:  Randall C replied 3 years ago.
Thanks, I want to be sure we are talking about same items. where was the relay located that you swapped out?

I typed the above prior to you coming back with the cam info. I will go back to that question shortly
Customer: replied 3 years ago.

My manual shows the relay to be beside the battery box,on the drivers fender,combined into this silver square box,i replaced the silver square box.

Expert:  Randall C replied 3 years ago.
did that box have a large plug and many wires going to it?
Customer: replied 3 years ago.

Yes

 

Customer: replied 3 years ago.
It's strange because i never had a problem with fuel until that synchronizer went out and now i get nothing.
Expert:  Randall C replied 3 years ago.
I am having trouble seeing the wiring colors shown on the diagram. but.. I need you to go back to that box. Look for one of 2 wire colors.

First look for a DARK GREEN/VIOLET wire and if none found look for DARK GREEN /YELLOW wire. I cat remember and cant tell if the stripe is to be yellow or violet It shows like a "V" on my end or a "Y" on my end. Picture is a little fuzzy Let me if and when you can locate that wire and wire color

I understand but we have to check basics. the pump is to come on with or withour stnc when you turn the key to run
Customer: replied 3 years ago.
Ok will do,will you be around in about 2 hours?i am away from the car at the moment.
Expert:  Randall C replied 3 years ago.
yes, let me know. If you locatete it. I need you to back probe that wire ( leave module plugged in) with testlight as you cycle the key from of to run. I need to know if it lights up
Customer: replied 3 years ago.
ok,will get back to you shortly
Expert:  Randall C replied 3 years ago.
ok thanks
Customer: replied 3 years ago.
Ok,the wire was dark green and yellow,put a test light on it and got nothing.
Expert:  Randall C replied 3 years ago.
ok, bear with me as I have to check some diag diagrams etc. back as quick as I can
Customer: replied 3 years ago.
Ok,also when the key is turned to the on position,the service engine light does not light up.
Expert:  Randall C replied 3 years ago.
Ok, I did not ask that and sorry but this changes things. is there anything esle you have noticed. very important I get all the details from your end as to know what direction to take. So far you say:

No light with key,

You changed sync and cam sensor

you have chenged out eh relay module

Anything else you may have missed?
Customer: replied 3 years ago.
no,that's it,and all other lights come on except that one.
Expert:  Randall C replied 3 years ago.
Go back to the relay module. You can either unplu or lv plugged in and backprobe. Turn key to RUN. Probe:

Orange wire

Also: (2) Dark Green/Orange wires

need to know if power on theses or not./ LMk when you can. Thanks
Customer: replied 3 years ago.
Both are hot,have power.
Customer: replied 3 years ago.
all 3 are hot with the key on and with the key off.
Expert:  Randall C replied 3 years ago.
ok, last one. Check the WHITE/Lt BLUE wire with key in RUN
Customer: replied 3 years ago.
its hot with the key on
Expert:  Randall C replied 3 years ago.
Ok, inside the same module you replaced are several relays. One for fusle pump and one for the computer and some others. You are missing something as far as computer powerup thus why the light is not on. You have told me you have power to everything we need. You have one of 3 problems. Either the relay module is bad or you have 2 bad ones. OR the black wires going to the relay box need to be cjhecked for good grounds OR the PCM is bad. It cant be anything else. I put diagram up so you can see the computer relay and fule pump relay, the power to them and then PCM etc..

graphic
View Full Image
Customer: replied 3 years ago.
ok,if its the pcm,is this a plug and play if i get it from the same year and engine or does it have to go to the dealer after its installed.
Expert:  Randall C replied 3 years ago.
I would really like to probe all the power sources at ecm plug. Do you know where it is? can you get to the plug? If we have power everywhere needed, then 100% it will be ECm and its not powering up to turn the light on and control things. LMK if you know where the PCm plug is
Expert:  Randall C replied 3 years ago.
I need to step out agin and run up road for short while. the power source wire colors are to be checked at the PCM plug Either unplugged or plugged in with key on. The wires you need to confirm have 12 volts are"

2 separate REd wires and a Dark Green/orange wire. Check thses and then lmk. Ifyou think by doing any work recently you unhooked any ground wires at engine, double check them as well.
Customer: replied 3 years ago.
Ok,it was the pcm,if i get one from the same vin and motor is it just plug and play?
Expert:  Randall C replied 3 years ago.
Yes, the PCM does not have to be programmed on this model. PCm must match though. There are used, reman and new offered. New cars have to have reprogrammed. Yours does not
Customer: replied 3 years ago.
Ok,i replaced the pcm and still getting the same issue,no start,no check engine light coming on the dash when the key is turned on,this car is driving me nuts any more ideas?Thank you.
Expert:  Randall C replied 3 years ago.
Were the wires checked I sent you to check? did you do the ground wires check at PCM as well?
Customer: replied 3 years ago.
Ok,i checked the wires and do not have 12volts on any of the 3 wires.
Expert:  Randall C replied 3 years ago.
Back now. Let me pull the duagrams and check some things, back shortly
Expert:  Randall C replied 3 years ago.
You need to check 3 fuses. If in doubt, pls swap them out to be for sure

Check/swap these:

Under hood fuse box= Horn fuse, a 15 amp fuse

Under hood fuse box = EEEC Power ,30 amp fuse

Inside fuse box = #10 fuse,EEEC relay . 20 amp fuse

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Last | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    Ford Technician

    Satisfied Customers:

    22382
    16 years experience with Ford.
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Ford Technician

    Satisfied Customers:

    5493
    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar

    Chuck

    ASE Certified Technician

    Satisfied Customers:

    1684
    33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    1518
    12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.
  • http://ww2.justanswer.com/uploads/BA/baddad1/2014-4-1_23659_avatar.64x64.jpg Mike V.'s Avatar

    Mike V.

    Auto Service Technician

    Satisfied Customers:

    789
    25 years experience on all makes and models, Licensed NYS Inspector.
  • http://ww2.justanswer.com/uploads/lostrider/2009-9-26_23144_php4VNWAA_c1PM1.jpg lostrider's Avatar

    lostrider

    Ford Technician

    Satisfied Customers:

    2940
    ASE Master Technician, Ford Senior Master Technician,Diesel certified, ASE Master, 22 yrs FORD exp.