What is actually wrong with the door?Is this the interior or exterior handle?Is this a sliding door or double swinging door?
The exterior handle does not release the latch. It is a double swinging door
Is it the handle in the door jam(secondary door) or the one on the exterior(primary door), Does the handle not work and is it broken or does it seem like it should work but does not.
It is the primary exterior door handle. It is not damaged. It moves very easily but it is not engaging the spring loaded release inside the door. It looks like the handle has been installed with rivets and there is no way that I can see to get to the internal latch.
These look correct. How do I replace the rivets?
To replace the rivets, you will of course need to drill them out to remove them, then you have to install new rivets when reinstalling.