How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Giddens Your Own Question

Mike Giddens
Mike Giddens, Ford Master Certified
Category: Ford
Satisfied Customers: 70
Experience:  Over 14 years experience, Ford Master Certified in Chassis Repair, Sync System, Hybrid
Type Your Ford Question Here...
Mike Giddens is online now
A new question is answered every 9 seconds

2010 Ford Fusion SEL: the navigation system and SYNC.Everytime I get

Resolved Question:

I have a 2010 Ford Fusion SEL including the navigation system and SYNC.Everytime I get out of the car the "Bluetooth" diconnects and I have to reconnect to SYNC. Once the "Bluetooth is activated should it not remain activated?
Submitted: 4 years ago.
Category: Ford
Expert:  Mike Giddens replied 4 years ago.
Hi, my name is XXXXX XXXXX let me see if I can help you. What kind of phone do you have? Who is your carrier, ie. Verizon, Alltel, etc.....
Customer: replied 4 years ago.

 

The telephone is a Motorola W385 and the cell phone carrier is Telus Mobility (largest in Canada)

 

Thanks

Expert:  Mike Giddens replied 4 years ago.

From your symptoms and description of your concern first try turning off your phone, wait a minute, and turn it back on. If this doesn't fix it, you need to take your vehicle to your dealership and and them perform a Technical Service Bulletin which pasted below for you. The technician will first reprogram your Accessory Protocol Interface Module (APIM) for the SYNC system, then pair your phone back to your car and that should correct a variety of issues. If not, they will need to replaced the APIM and reprogram. I have seen this programming issue on a few vehicles and have only replaced a couple of APIM's myself. After you have the TSB performed and if you still have issues it could be with your phone. For SYNC phone help go to http://www.syncmyride.com/ and they will be able to help you. Thank you for your question and I hope these suggestions fix the SYNC for you. If you need anymore help please let me know.

 

Printable View (50 KB)
TSB
09-14-3
  • SYNC FUNCTIONS INOPERATIVE, DTC U3000-41, U0485, OR U0100, AND/OR BATTERY DRAW WITH ACCESSORY PROTOCOL INTERFACE MODULE CONNECTED
Publication Date: July 7, 2009

FORD:2008-2009 Focus, Taurus X, Taurus
2008-2010 Fusion
2010 Mustang
2008-2009 Edge, Explorer Sport Trac, Explorer
2009 Escape Hybrid, Escape, Expedition, F-150, F-Super Duty, Flex
LINCOLN:2008-2009 Zephyr
2008-2010 MKZ
2009 MKS
2008-2009 MKX, Navigator
MERCURY:2008-2009 Sable
2008-2010 Milan
2008-2009 Mountaineer
2009 Mariner Hybrid, Mariner

ISSUE:

Some 2008-2010 vehicles equipped with SYNC version 2 software level, SYNC 911 Assist and Vehicle Health Report, may exhibit all or most of the following symptoms:

  • Diagnostic Trouble Codes (DTC) U3000-41, U0485, or U0100 in Accessory Protocol Interface Module (APIM)
  • SYNC display menus/options blank
  • USB port inoperative
  • No SYNC Blue Tooth device connectivity
  • Voice/Phone/OK steering wheel controls inoperative
  • Lack of APIM communication
  • Parasitic battery draw with APIM connected

These symptoms may be triggered by a low battery state of charge, or a recent battery disconnect/reconnect.

ACTION:

Follow the service procedure to correct the condition.

SERVICE PROCEDURE

This software upgrade only applies to the following Accessory Protocol Interface Module (APIM) Vehicle Interface Processor (VIP) and Customer Interface Processor (CIP) software levels:

  • VIP: 9L2T-14D205-AC / CIP: 9L2T-14D544-BC
  • VIP: 9L2T-14D205-AD / CIP: 9L2T-14D544-BD
  • VIP: 9L2T-14D205-AE / CIP: 9L2T-14D544-BD

To determine the current APIM software level, reference the Professional Technician Society (PTS) website, enter the VIN in OASIS, click the GO button and select the SYNC button.

  1. Determine if communication can be established with the APIM using IDS.
    1. If communication cannot be verified, proceed to Step 2.
    2. If communication is present, proceed to Step 3.
  2. Reference Workshop Manual, Section 418-00, Module Communication Network to determine if communication can be established. If not, perform an APIM power reset by disconnecting and reconnecting the vehicle battery.
    1. If communication is now present, proceed to Step 3.
    2. If communication still cannot be established, replace the APIM.
  3. Reprogram the APIM to VIP software level 9L2T-14D205-AF by following the Service Procedure.

    NOTE:SOFTWARE IS AVAILABLE ONLY THROUGH THE PTS WEBSITE, AND NOT AVAILABLE THROUGH THE SYNCMYRIDE.COM WEBSITE.

    NOTE:CONFIGURATION AND PROGRAMMING REQUIRES THE USE OF A SPECIAL PTS APPLICATION. INSTALLER MUST HAVE ACCESS TO PTS AND HAVE A VALID PTS USER ID AND PASSWORD.

    1. Connect the vehicle communication module (VCM) to the data link connector (DLC).
    2. Connect the VCM to the IDS tool or laptop running IDS software.
    3. Turn the ignition key to the on position.
    4. Launch IDS tool.
    5. If required, update the VCM with the latest software.
    6. Close the IDS tool.
    7. From the PTS website, run OASIS by pressing the Read VIN And DTC's button. After vehicle communication is established, press the GO button.
    8. From the Vehicle Service Session screen, Select the SYNC button.
    9. Press read APIM button.
    10. Select software and press program APIM to update the SYNC module.

      NOTE:YOU MUST USE A MALE-A TO MALE-A USB CABLE LIKE ROTUNDA PART NUMBER CCMU5B2-AM-AM-10 TO COMPLETE THIS STEP.

      NOTE:DO NOT USE A TRANSFER TYPE CABLE.

      NOTE:DO NOT DISCONNECT THE VCM OR USB CABLES DURING APIM PROGRAMMING.

      NOTE:THE SYSTEM MAY PROMPT YOU TO INSTALL SOFTWARE FOR THE USB PORT. FOLLOW THE ON SCREEN INSTRUCTIONS TO INSTALL THE USB PORT DRIVER ALREADY INCLUDED IN WINDOWS XP.

       

    11. Program the processor in the APIM.
    12. Connect the Male-A to Male-A USB cable, Rotunda part number CCMU5B2-AM-AM-10, to the IDS tool or laptop running IDS software, and to the vehicle USB port.
    13. Follow the on-screen instructions to program the VIP module.
    14. At the end of the configuration and programming procedure, the programming has been completed successfully screen will be displayed.
    15. Exit PTS, disconnect the VCM and disconnect the USB cable.


PART NUMBERPART NAME
9L3Z-14D212-CDModule (2009 Expedition, Navigator, F-150, Super Duty, Flex, 2008- 2010 Fusion, Milan, MKZ)
9L2Z-14D212-EModule (2008-2009 Edge, MKX, Explorer, Mountaineer, Sport Trac, Focus, 2010 Mustang, 2008-2009 Taurus, Sable, Taurus X)
9L3Z-14D212-BModule (2009 Escape, Mariner, MKS)

WARRANTY STATUS:

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

Mike Giddens, Ford Master Certified
Category: Ford
Satisfied Customers: 70
Experience: Over 14 years experience, Ford Master Certified in Chassis Repair, Sync System, Hybrid
Mike Giddens and other Ford Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Last | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    Ford Technician

    Satisfied Customers:

    22382
    16 years experience with Ford.
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Ford Technician

    Satisfied Customers:

    5493
    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar

    Chuck

    ASE Certified Technician

    Satisfied Customers:

    1684
    33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    1518
    12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.
  • http://ww2.justanswer.com/uploads/BA/baddad1/2014-4-1_23659_avatar.64x64.jpg Mike V.'s Avatar

    Mike V.

    Auto Service Technician

    Satisfied Customers:

    789
    25 years experience on all makes and models, Licensed NYS Inspector.
  • http://ww2.justanswer.com/uploads/lostrider/2009-9-26_23144_php4VNWAA_c1PM1.jpg lostrider's Avatar

    lostrider

    Ford Technician

    Satisfied Customers:

    2940
    ASE Master Technician, Ford Senior Master Technician,Diesel certified, ASE Master, 22 yrs FORD exp.