How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ford snr master Your Own Question

Ford snr master
Ford snr master, ASE Certified Technician
Category: Ford
Satisfied Customers: 1806
Experience:  14 years at same Ford dealer,senior master and ASE master certified,hybrid certified,SYNC certified,10 year master's tenure
Type Your Ford Question Here...
Ford snr master is online now
A new question is answered every 9 seconds

I have a 2010 ford fusion with sync/nav. I am looking for a

Customer Question

I have a 2010 ford fusion with sync/nav. I am looking for a way to reboot the sync/nav other that pulling the fuse. Also are there other DIAGNOSTIC or setting screens for more advanced settings/ trouble shooting?
Submitted: 4 years ago.
Category: Ford
Expert:  Ford snr master replied 4 years ago.

Good morning and thank you for inquiring with JustAnswer, my name is XXXXX XXXXX i will be the technician assisting you today. You can try to go to www.syncmyride.com to download the latest calibration to a USB stick to reprogram your SYNC system to the latest level, You can also try to unplug the APIM module( SYNC module) and leave it unplugged for a few minutes to try to reset it that way. The APIM is located in the rear of the center floor console, pull back the rear cover to access the APIM. If that fails, being a '10 model it should be under warranty, and the dealer should connect the IDS scantool to your vehicle and check for codes, if the reset attempts by you do not work,likely the APIM is bad and has a code b1342 in it. These modules are extremely common to fail, and could possibly require a new one

graphic

 

I hope my assistance helped you and resolved your concern, after accepting the report stays open for further questions, if you need further assistance please ask,

Please click the 'ACCEPT' button to allow me to recieve credit for my work. Positive feedback is always appreciated. If you feel the answer was able to save you significant time and money Bonuses are appreciated & would make my day.

 

 



Edited by Ford snr master on 12/4/2009 at 5:14 PM EST
Customer: replied 4 years ago.
Currently to "reboot" or restart the sync I need to pull fuse #12 (or 13 I would have to look). I am looking for a way to force a reboot from a service menu.

You know how you can get to the diganositc bezel screen by holding down the hard buttons 3 and 6 for 3 secs? Are there any other screens like that?
Expert:  Ford snr master replied 4 years ago.
unfortunately for the SYNC system there is no selftest type menu to reset the APIM. The best bet ould be syncmyride.com to update the calibration or by unplugging the module

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Last | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    Ford Technician

    Satisfied Customers:

    22382
    16 years experience with Ford.
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Ford Technician

    Satisfied Customers:

    5493
    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar

    Chuck

    ASE Certified Technician

    Satisfied Customers:

    1684
    33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    1518
    12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.
  • http://ww2.justanswer.com/uploads/BA/baddad1/2014-4-1_23659_avatar.64x64.jpg Mike V.'s Avatar

    Mike V.

    Auto Service Technician

    Satisfied Customers:

    789
    25 years experience on all makes and models, Licensed NYS Inspector.
  • http://ww2.justanswer.com/uploads/lostrider/2009-9-26_23144_php4VNWAA_c1PM1.jpg lostrider's Avatar

    lostrider

    Ford Technician

    Satisfied Customers:

    2940
    ASE Master Technician, Ford Senior Master Technician,Diesel certified, ASE Master, 22 yrs FORD exp.