Ok, I see you want to have the key programmed, general motors reset for a theft detected proceedure is to turn the key to the run position as you described. If your vehicle has a theft detected from the attempted starting of a non-programmed key. you must use a programmed key and cycle to the run posistion three times consecutively. If that does not work you either have a bad chip in the key or the receiving trasponder that is located at the key cylinder on the steering column has a fault where it cannot read the key chip. At the dealer, they cannot program a new pats key without at least two keys present. Both keys must have good chips otherwise the proceedure will not work. The proceedure to program the keys has a ten minute security access delay. They probably meant it would take an hour before they could work it in and assign it to a technician.