How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask CTFordTech Your Own Question

CTFordTech
CTFordTech, Ford Technician
Category: Ford
Satisfied Customers: 4970
Experience:  Ford Master School Certified, Kia Elite School Certified, ASE Certified, A/C 609 Certified
9926638
Type Your Ford Question Here...
CTFordTech is online now
A new question is answered every 9 seconds

Lincoln zephyr: the heated and cooled seats dont work or lite

Customer Question

i have an 06 lincoln zephyr the heated and cooled seats dont work or lite up on the control head, i replaced it with a slightly used unit and it is the same, am i missing something? fuzes ok.
Submitted: 5 years ago.
Category: Ford
Expert:  CTFordTech replied 5 years ago.

Hello and Thank you for choosing Just Answer.

 

There have been a few problems with the Zephyer climate controlled seats. What I would first like you to do is remove fuse's #11-12 in the Battery Junction Block in the engine compartment. This would reset the module. Try the seats after this.

CTFordTech, Ford Technician
Category: Ford
Satisfied Customers: 4970
Experience: Ford Master School Certified, Kia Elite School Certified, ASE Certified, A/C 609 Certified
CTFordTech and 9 other Ford Specialists are ready to help you
Customer: replied 5 years ago.
thanks it worked my old unit is probubly ok to
Expert:  CTFordTech replied 5 years ago.

Yes it is. The process I told you is part of a Technical Service Bulliten. Since that worked, You will have to have the Dual Climate Control Seat module reprogramed to keep the seats running properly. If you do not, They may stop working again. A dealer will have to reprogram for you. Hope this helps.

 

Here is the TSB I am talking about:

 

FORD:2007-2008 Expedition
LINCOLN:2006 Zephyr
2007-2008 MKZ, Navigator

ISSUE:

Some 2007-2008 Expedition and Navigator, 2006 Zephyr and 2007-2008 MKZ vehicles built before 8/31/2007 and equipped with climate control seats may exhibit inoperative heating and/or cooling. There are no diagnostic trouble codes (DTCs) associated with this issue and IDS/PDS will not communicate with the dual climate control seat module (DCSM).

ACTION:

Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

  1. Turn the ignition switch to key on engine off (KOEO) position.
  2. Run self test on DCSM.
    1. If DTCs are present do not continue with this TSB, follow normal Workshop Manual (WSM) diagnostics for the DTCs.
    2. If no communication with the DCSM, proceed to Step 3.
  3. Remove power to the DCSM and wait a minimum of 2 minutes. This will reset the DCSM.
    • Expedition/Navigator - remove Fuse 8 in the battery junction box (BJB).
    • Zephyr/MKZ - remove Fuse 11 and 12 in the BJB.
  4. Reinstall the fuse(s) and recheck for communication.
    1. If communication does not return, refer to WSM, Section 418-00.
    2. If the communication is restored by resetting:
      1. Expedition/Navigator/2008 MKZ - reprogram the DCSM to the latest calibration using IDS release 51.4 or later with patch 7. Calibration files may also be obtained at www.motorcraft.com.
      2. 2006 Zephyr/2007 MKZ - replace the DCSM.
  5. Recheck operation of the heated/cooled seat and for DTCs. If no DTCs return the vehicle to the customer.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Last | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    Ford Technician

    Satisfied Customers:

    22382
    16 years experience with Ford.
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Ford Technician

    Satisfied Customers:

    5493
    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar

    Chuck

    ASE Certified Technician

    Satisfied Customers:

    1684
    33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    1518
    12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.
  • http://ww2.justanswer.com/uploads/BA/baddad1/2014-4-1_23659_avatar.64x64.jpg Mike V.'s Avatar

    Mike V.

    Auto Service Technician

    Satisfied Customers:

    789
    25 years experience on all makes and models, Licensed NYS Inspector.
  • http://ww2.justanswer.com/uploads/lostrider/2009-9-26_23144_php4VNWAA_c1PM1.jpg lostrider's Avatar

    lostrider

    Ford Technician

    Satisfied Customers:

    2940
    ASE Master Technician, Ford Senior Master Technician,Diesel certified, ASE Master, 22 yrs FORD exp.