How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Mc Your Own Question
John Mc
John Mc, Ford Technician
Category: Ford
Satisfied Customers: 6240
Experience:  19 years Ford Lincoln Mercury experience
Type Your Ford Question Here...
John Mc is online now
A new question is answered every 9 seconds

2000 Explorer: rear door..Depressing..unlock..the door lock

Resolved Question:

Can not open either rear door - 2000 Explorer. Depressing the door unlock makes a sound of a motor trying to work but the door lock do not move. The door handles do not function to open the doors. Hope you can help - Steve
Submitted: 8 years ago.
Category: Ford
Expert:  John Mc replied 8 years ago.

Hello, I am John, a Ford dealer technician.

I hope I can help solve your problem quickly and accruately.


sounds like you either have sticking latches or seized door lock actuators. Best way to get this fixed is to take to a body shop. Body techs have alot of experience with these problems. First a tech will need to remove the door panels and then they will have to try to manually release the latch. Once that is done the problem can be found.


I hope this answer has been helpful to you! If you have any further questions please feel free to ask.

If this answer has been helpful please accept so I can recieve payment.

Thank you,


JustAnswer Expert

Customer: replied 8 years ago.
I have the door panel off and have tried to move the manual door lever (from the handle). How do I manually release the door latch?
Expert:  John Mc replied 8 years ago.
try to concentrate on moving the lock rod. the problem is the latch is stuck in the locked position. once unlocked you should be able to open the door.
John Mc and 4 other Ford Specialists are ready to help you