How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daryl Your Own Question

Daryl
Daryl, Shop Owner, Master Mechanic
Category: Ford
Satisfied Customers: 12411
Experience:  28 years experience, Master Mechanic
8994801
Type Your Ford Question Here...
Daryl is online now
A new question is answered every 9 seconds

Hello, My 2004 Ford Explorer XLT wont start. Seems to have

Customer Question

Hello, My 2004 Ford Explorer XLT won't start. Seems to have plent of power. The anit-theft red light blinks, but when I turn the key to start it, it goes to a steady red. There's no clicking sound when I trun the ket - just dead. I can roll down and up the power windows, etc. The lights do not go dim when turning the key. Suggestions? Thanks, Ed
Submitted: 5 years ago.
Category: Ford
Expert:  Daryl replied 5 years ago.
The problem is likely the starter but some testing should be done to verify this.
Customer: replied 5 years ago.

Hello,

 

When you say "some testing should be done", to what type of testing are you referring? Do you mean to do some "trouble shooting?"

 

For example, I have attempted to jump start the SUV, but it still acts like there's no connection from the ingnition to the starter. I've also checked the post and connection, they are clean and have good contact.

 

Acts like a fuse is blown, or something....

Customer: replied 5 years ago.

Daryl,

 

I'm not trying to get a free answer, but before I accept your offer to answer, I would like a little more info. If you wil respond to my question regarding the type of testing to which you are referring, I can make a decision as to whether I should accept your answer. If you meant I need to take it to a dealer or automotive shop for testing, I don't need that type of answer - that's something I can figure out on my own.

 

Thanks, Ed

Expert:  Daryl replied 5 years ago.
Well the testing that I would start with would be to see if the starter has power going to it when trying to start the engine, if it does then the starter is bad if there is not power going to the starter then the starter relay and ignition switch would need to be checked to see if it is sending power and receiving power.
Customer: replied 5 years ago.

Daryl,

 

Thank you for the reply. What you have just told me is that I need to take the SUV to a repair shop. I'm not capable of conducting that type of testing.

 

I'm sorry for taking up your time.

 

Regards,

 

Ed

Expert:  Daryl replied 5 years ago.
Well my time was not wasted if you accept my answer.
Customer: replied 5 years ago.

Your answer was not helpful. The auto shop said the starter is fine, the ignition switch is fine. The problem? It was the computer chip in the key. Somehow, it went bad.

 

I don't think that your answer justifies acceptance.

 

Expert:  Daryl replied 5 years ago.
Ok thanks, XXXXX XXXXX you were able to do some testing I could have lead you to that problem and you need to start some ware.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Last | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    20942
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    Ford Technician

    Satisfied Customers:

    22382
    16 years experience with Ford.
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Ford Technician

    Satisfied Customers:

    5493
    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar

    Chuck

    ASE Certified Technician

    Satisfied Customers:

    1684
    33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    1518
    12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.
  • http://ww2.justanswer.com/uploads/BA/baddad1/2014-4-1_23659_avatar.64x64.jpg Mike V.'s Avatar

    Mike V.

    Auto Service Technician

    Satisfied Customers:

    789
    25 years experience on all makes and models, Licensed NYS Inspector.
  • http://ww2.justanswer.com/uploads/lostrider/2009-9-26_23144_php4VNWAA_c1PM1.jpg lostrider's Avatar

    lostrider

    Ford Technician

    Satisfied Customers:

    2940
    ASE Master Technician, Ford Senior Master Technician,Diesel certified, ASE Master, 22 yrs FORD exp.