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lostrider, Ford Technician
Category: Ford
Satisfied Customers: 3075
Experience:  ASE Master Technician, Ford Senior Master Technician,Diesel certified, ASE Master, 22 yrs FORD exp.
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2002 ford escape, door will not open

Resolved Question:

I have a 2002 ford escape and the rear driver side door will not open. How can I get this open??
Submitted: 6 years ago.
Category: Ford
Expert:  lostrider replied 6 years ago.
Hi traghip and thank you for your question, the door will not open from the inside or outside?, does the door lock move when it is actuated?
Customer: replied 6 years ago.
Reply to lostrider's Post: the door will not open from either inside or out. If the door is locked and I try to open it from the inside, the door will unlock. I can also here it lock and unlock when I used the remote. I've done some research awhile ago and thought I had a solution to the problem but I can't find the instructions now. However,I remember the instructions saying there was a problem with the doors jamming on these models when the door handle was pulled as the door was being unlocked. I can get the door panel off but as of yet, it's hard to see where this will help me. I hope you have a solution for me.
Expert:  lostrider replied 6 years ago.
Here is a Ford Technical Service Bulletin for your concern, follow the instructions and it shouldn't be a problem, your gonna have to replace the latch assembly to prevent this from happening again. hope this helps.
TSB
02-9-3
  • BODY - UNABLE TO OPEN DOORS
Publication Date: APRIL 26, 2002

FORD:2001-2002 ESCAPE

ISSUE:

Some vehicles built before 12/15/01 may exhibit doors latches that will not open. The outside handle and inside handle can be moved freely but latch remains locked. This may occur if the locked door's outside handle is lifted at the same time as the power lock button on either the key fob or the door panel is pressed.

ACTION:

Refer to the follow Service Procedure to open door(s) and replace door latch per Workshop Manual Section 501-14: Handles, Locks, Latches and Entry Systems.

SERVICE PROCEDURE

Front Door Non-Functional - Latch Replacement

Use the procedure below titled "Front Door Non-Functional Latch Replacement" to gain access and replace the failed door latch mechanism.

Rear Door Non-Functional - Latch Replacement

Use the procedure below titled "Rear Door Non-Functional Latch Replacement" to gain access and replace the failed door latch mechanism.

All Doors Non-Functional - Latch Replacement

Use the procedure below titled "All Doors Non-Functional - Latch Replacement" to gain access and replace the failed door latch mechanism.

FRONT DOOR NON-FUNCTIONAL - LATCH REPLACEMENT

REMOVAL

WARNING:ALWAYS WEAR SAFETY GLASSES WHEN REPAIRING AN AIR BAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS) VEHICLE AND WHEN HANDLING AN AIR BAG MODULE. THIS WILL REDUCE THE RISK OF INJURY IN THE EVENT OF AN ACCIDENTAL DEPLOYMENT.

WARNING:TO AVOID ACCIDENTAL DEPLOYMENT AND POSSIBLE PERSONAL INJURY, THE BACKUP POWER SUPPLY MUST BE DEPLETED BEFORE REPAIRING OR REPLACING ANY FRONT OR SIDE AIR BAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS) COMPONENTS AND BEFORE SERVICING, REPLACING, ADJUSTING OR STRIKING COMPONENTS NEAR THE FRONT OR SIDE AIR BAG SENSORS, SUCH AS DOORS, INSTRUMENT PANEL, CONSOLE, DOOR LATCHES, STRIKERS, SEATS AND HOOD LATCHES.

NOTE:TO DEPLETE THE BACKUP POWER SUPPLY ENERGY, DISCONNECT THE BATTERY GROUND CABLE AND WAIT AT LEAST ONE MINUTE. BE SURE TO DISCONNECT AUXILIARY BATTERIES AND POWER SUPPLIES (IF EQUIPPED).

NOTE:RESTRAINT SYSTEM DIAGNOSTIC TOOLS MUST BE INSTALLED UNDER THE SEATS IN THE SIDE AIR BAG TO FLOOR CONNECTOR.

WARNING:THE RESTRAINT SYSTEM DIAGNOSTIC TOOL IS FOR RESTRAINT SYSTEM SERVICE ONLY. REMOVE FROM VEHICLE PRIOR TO ROAD USE. FAILURE TO REMOVE COULD RESULT IN INJURY AND POSSIBLE VIOLATION OF VEHICLE SAFETY STANDARDS.

ALL VEHICLES

NOTE:VEHICLE NEEDS TO BE ACCESSED FROM AN ALTERNATE DOOR TO BEGIN PROCEDURE.

  1. Move the front seat(s) to center position and the affected door glass completely down.
  2. Disconnect the battery ground cable and wait at least one minute. For additional information, refer to section 414-01: Battery, Mounting and Cables General Procedures "Battery Disconnect".
  3. Lower the glove compartment by depressing the locking tabs, and disconnect the passenger air bag module electrical connector and connect the special tool (#418-F468) to the instrument panel harness side of the passenger air bag module electrical connector.
  4. Lower the driver air bag connector access cover on steering wheel and disconnect the driver air bag module electrical connector. Connect the special tool (#418-F468) to the steering column harness side of the driver air bag module electrical connector.

    Vehicles equipped with side air bags:

  5. Disconnect the passenger seat side air bag module electrical connector located under seat and connect the special tool (#418-F468) to the passenger seat side air bag module body harness electrical connector.

    All vehicles:

  6. Disconnect the passenger seat safety belt pretensioner electrical connector located under seat and connect the special tool (#418-F470) to the passenger seat safety belt pretensioner body harness electrical connector.
  7. Disconnect the driver seat safety belt pretensioner electrical connector located under seat and connect the special tool (#418-F470) to the driver seat safety belt pretensioner body harness electrical connector.

    Vehicles equipped with side air bags:

  8. Disconnect the driver seat side air bag module electrical connector located under seat and connect the special tool (# XXXXX) to the driver seat side air bag module body harness electrical connector.

    All vehicles:

  9. Connect the battery ground cable.
  10. Remove the front seat rear seat-track to floor nuts.

    CAUTION:USE CARE WHEN HANDLING THE SEAT AND TRACK ASSEMBLY. DROPPING THE ASSEMBLY OR SITTING ON A SEAT NOT SECURED IN THE VEHICLE MAY RESULT IN DAMAGED COMPONENTS.

     

  11. Remove the front seat, front seat-track to floor bolts and remove the seat.
  12. Remove the safety belt D-ring cover(s) and bolt(s).
  13. Position the front and rear door weatherstrips aside and remove the upper B-pillar trim panel(s).
  14. Remove the front and rear door scuff plate trim panel(s).
    • Remove the pin-type retainers
    • Remove the front door scuff plate trim panel(s)
  15. Remove lower B-pillar trim to gain access to screw that is horizontal in door panel and remove screw (Figure 1).

    NOTE:ONE SCREW AT TOP FRONT CORNER OF DOOR PANEL, WHICH TOUCHES DASH, CANNOT BE REMOVED UNTIL DOOR IS OPEN.

     

  16. Remove the screw from front door latch release handle bezel and remove bezel.
  17. Remove door handle cup screw.

    CAUTION:DO NOT TO SCRATCH DOOR WHEN POSITIONING ASIDE DOOR PANEL.

    CAUTION:MOVING DOOR PANEL ASIDE MORE THAN 6 INCHES WILL CAUSE DOOR PANEL TO CREASE OR BREAK.

     

  18. To gain access to latch area, peel back water shield and position aside.

    NOTE:TO PREVENT DAMAGING DOOR WHEN ACCESSING LATCH, PROTECT WITH FENDER COVER.

    NOTE:IF LEVER WILL NOT MOVE FREELY, CYCLE THE DOOR LOCK BUTTON AND HANDLE TO FREE LEVER.

     

  19. From outside vehicle, reach in with a small screwdriver, insert screwdriver into latch assembly at outside base of electrical connector below metal actuating lever and pry up (Figure 2, passenger front door shown, all doors similar).

    CAUTION:WHEN OPENING DOOR BE CAREFUL NOT TO DAMAGE DOOR PANEL.

     

  20. Open door, and move glass to the up position.
  21. Remove last screw and remove and the door trim panel.
  22. Remove front door latch. For additional information refer to section 501-14: Handles, Locks, Latches and Entry Systems Removal and Installation.

INSTALLATION

All vehicles:

Install new latch. For additional information refer to section 501-14: Handles, Locks, Latches and Entry Systems "Front Door Latch Removal and Installation."

  1. Install B-pillar trim panel. For additional information refer to section 501-05: Interior Trim and Ornamentation "B-pillar Trim Panel Removal and Installation."
  2. Install door trim panel. For additional information refer to section 501-05: Interior Trim and Ornamentation "Front Door Trim Panel Removal and Installation."
  3. Install the seat(s) and install the seat track to floor bolts and torque to 48 N-m (35 Lb-ft).
  4. Install the rear seat track to floor nuts and torque to 48 N-m (35 Lb-ft).
  5. Disconnect the battery ground cable and wait at least one minute. For additional information, refer to section 414-01: Battery, Mounting and Cables General Procedures "Battery Disconnect".

    Vehicles equipped with side air bags:

  6. Remove the special tool from the passenger seat side air bag module body harness electrical connector and connect the passenger seat side air bag module electrical connector.

    All vehicles:

  7. Remove the special tool from the passenger seat safety belt pretensioner body harness electrical connector and connect the passenger seat safety belt pretensioner electrical connector.
  8. Remove the special tool from the driver seat safety belt pretensioner body harness electrical connector and connect the driver seat safety belt pretensioner electrical connector.

    Vehicles equipped with air bags:

  9. Remove the special tool from the driver seat side air bag module body harness electrical connector and connect the driver seat side air bag module electrical connector.

    All vehicles:

  10. Remove the special tool from the steering column harness side of the driver air bag module electrical connector and connect the driver air bag module electrical connector. Install the driver air bag connector access cover.
  11. Remove the special tool from the instrument panel harness side of the passenger air bag module electrical connector and connect the passenger air bag module electrical connector. Close the glove compartment.
  12. Connect the battery ground cable. For additional information, refer to section 414-01: Battery, Mounting and Cables General Procedures "Battery Disconnect".
  13. Prove out the air bag system. For additional information, refer to section 501-20B: Occupant Restraints - Passive - Supplemental Air Bag System Diagnosis and Testing.
  14. Check the restraint system for correct operation.

REAR DOOR NON-FUNCTIONAL - LATCH REPLACEMENT

REMOVAL

  1. Remove rear-seat lower cushion(s).

    All vehicles:

  2. Remove door trim panel. For additional information refer to section 501-05: Interior Trim and Ornamentation "Rear Door Trim Panel Removal and Installation."
  3. Position aside water shield.

    NOTE:IF LEVER WILL NOT MOVE FREELY, CYCLE THE DOOR LOCK BUTTON AND HANDLE TO FREE LEVER.

    NOTE:USING A SMALL SCREWDRIVER, INSERT SCREWDRIVER INTO LATCH ASSEMBLY AT OUTSIDE BASE OF ELECTRICAL CONNECTOR BELOW METAL ACTUATING LEVER AND PRY UP (FIGURE 2, PASSENGER FRONT DOOR SHOWN, ALL DOORS SIMILAR).

     

  4. Remove latch. For additional information refer to section 501-14: Handles, Latches and Entry Systems " Rear Door Latch Removal and Installation".

INSTALLATION

  1. Install new latch. For additional information refer to section 501-14: Handles, Locks, Latches and Entry Systems "Rear Door Latch Removal and Installation."
  2. Install door trim panel. For additional information refer to section 501-05: Interior Trim and Ornamentation "Rear Door Trim Panel Removal and Installation."
  3. Install rear-seat lower cushion(s).

ALL DOORS NON-FUNCTIONAL - LATCH REPLACEMENT

REMOVAL

  1. Open tailgate to access rear doors.

    NOTE:REAR DOORS MUST BE OPENED BEFORE FRONT DOORS CAN BE OPENED.

     

  2. Remove rear-seat lower cushion(s).

    All vehicles:

  3. Remove rear door trim panel. For additional information refer to section 501-05: Interior Trim and Ornamentation "Rear Door Trim Panel Removal and Installation."
  4. Position watershield aside.

    NOTE:IF LEVER WILL NOT MOVE FREELY, CYCLE THE DOOR LOCK BUTTON AND HANDLE TO FREE LEVER.

    NOTE:USING A SMALL SCREWDRIVER, INSERT SCREWDRIVER INTO LATCH ASSEMBLY AT OUTSIDE BASE OF ELECTRICAL CONNECTOR BELOW METAL ACTUATING LEVER AND PRY UP (FIGURE 2, PASSENGER FRONT DOOR SHOWN, ALL DOORS SIMILAR).

     

  5. Remove latch. For additional information refer to section 501-14: Handles, Latches and Entry Systems " Rear Door Latch Removal and Installation".

    WARNING:ALWAYS WEAR SAFETY GLASSES WHEN REPAIRING AN AIR BAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS) VEHICLE AND WHEN HANDLING AN AIR BAG MODULE. THIS WILL REDUCE THE RISK OF INJURY IN THE EVENT OF AN ACCIDENTAL DEPLOYMENT.

    WARNING:NEVER PROBE THE CONNECTORS ON THE AIR BAG MODULE. DOING SO CAN RESULT IN AIR BAG DEPLOYMENT, WHICH CAN RESULT IN PERSONAL INJURY.

    WARNING:TO AVOID ACCIDENTAL DEPLOYMENT AND POSSIBLE PERSONAL INJURY, THE BACKUP POWER SUPPLY MUST BE DEPLETED BEFORE REPAIRING OR REPLACING ANY FRONT OR SIDE AIR BAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS) COMPONENTS AND BEFORE SERVICING, REPLACING, ADJUSTING OR STRIKING COMPONENTS NEAR THE FRONT OR SIDE AIR BAG SENSORS, SUCH AS DOORS, INSTRUMENT PANEL, CONSOLE, DOOR LATCHES, STRIKERS, SEATS AND HOOD LATCHES.

    NOTE:TO DEPLETE THE BACKUP POWER SUPPLY ENERGY, DISCONNECT THE BATTERY GROUND CABLE AND WAIT AT LEAST ONE MINUTE. BE SURE TO DISCONNECT AUXILIARY BATTERIES AND POWER SUPPLIES (IF EQUIPPED).

    NOTE:RESTRAINT SYSTEM DIAGNOSTIC TOOLS MUST BE INSTALLED UNDER THE SEATS IN THE SIDE AIR BAG TO FLOOR CONNECTOR.

    WARNING:THE RESTRAINT SYSTEM DIAGNOSTIC TOOL IS FOR RESTRAINT SYSTEM SERVICE ONLY. REMOVE FROM VEHICLE PRIOR TO ROAD USE. FAILURE TO REMOVE COULD RESULT IN INJURY AND POSSIBLE VIOLATION OF VEHICLE SAFETY STANDARDS.

    NOTE:VEHICLE NEEDS TO BE ACCESSED FROM AN ALTERNATE DOOR TO BEGIN PROCEDURE.

    ALL VEHICLES

  6. Move the front seat(s) to center position and the affected door glass into the completely down.
  7. Disconnect the battery ground cable and wait at least one minute. For additional information, refer to section 414-01: Battery, Mounting and Cables General Procedures "Battery Disconnect".
  8. Lower the glove compartment by depressing the locking tabs and disconnect the passenger air bag module electrical connector. Connect the special tool (#418-F468) to the instrument panel harness side of the passenger air bag module electrical connector.
  9. Lower the driver air bag connector access cover on steering wheel and disconnect the driver air bag module electrical connector. Connect the special tool (#418-F468) to the steering column harness side of the driver air bag module electrical connector.

    Vehicles equipped with side air bags:

  10. Disconnect the passenger seat side air bag module electrical connector located under seat and connect the special tool (#418-F468) to the passenger seat side air bag module body harness electrical connector.

    All vehicles:

  11. Disconnect the passenger seat safety belt pretensioner electrical connector located under seat and connect the special tool (#418-F470) to the passenger seat safety belt pretensioner body harness electrical connector.
  12. Disconnect the driver seat safety belt pretensioner electrical connector located under seat and connect the special tool (#418-F470) to the driver seat safety belt pretensioner body harness electrical connector.

    Vehicles equipped with side air bags:

  13. Disconnect the driver seat side air bag module electrical connector located under seat and connect the special tool (# XXXXX) to the driver seat side air bag module body harness electrical connector.

    All vehicles:

  14. Connect the battery ground cable.
  15. Remove the front seat rear seat-track to floor nuts.

    CAUTION:USE CARE WHEN HANDLING THE SEAT AND TRACK ASSEMBLY. DROPPING THE ASSEMBLY OR SITTING ON A SEAT NOT SECURED IN THE VEHICLE MAY RESULT IN DAMAGED COMPONENTS.

     

  16. Remove the front seat rear seat-track to floor bolts and remove the seat through rear doors.
  17. Remove the safety belt D-ring cover(s) and bolt(s).
  18. Position the front and rear door weatherstrips aside and remove the upper B-pillar trim panel(s).
  19. Remove the front and rear door scuff plate trim panel(s).
    • Remove the pin-type retainers
    • Remove the front door scuff plate trim panel(s)
  20. Remove lower B-pillar trim to gain access to screw that is horizontal in door panel and remove screw (Figure 1).

    NOTE:ONE SCREW AT TOP FRONT CORNER OF DOOR PANEL, WHICH TOUCHES DASH, CANNOT BE REMOVED UNTIL DOOR IS OPEN.

     

  21. Remove the screw from front door latch release handle bezel and remove bezel.
  22. Remove door handle cup screw.

    CAUTION:DO NOT SCRATCH DOOR WHEN POSITIONING ASIDE DOOR PANEL.

    CAUTION:MOVING DOOR PANEL ASIDE MORE THAN 6 INCHES WILL CAUSE DOOR PANEL TO CREASE OR BREAK.

     

  23. To gain access to latch area, peel back water shield and position aside.

    NOTE:TO PREVENT DAMAGING DOOR WHEN ACCESSING LATCH, PROTECT WITH FENDER COVER.

    NOTE:IF LEVER WILL NOT MOVE FREELY, CYCLE THE DOOR LOCK BUTTON AND HANDLE TO FREE LEVER.

     

  24. From outside vehicle, reach in with a small screwdriver, insert screwdriver into latch assembly at outside base of electrical connector below metal actuating lever and pry up (Figure 2, passenger front door shown, all doors similar).

    CAUTION:WHEN OPENING DOOR BE CAREFUL NOT TO DAMAGE DOOR PANEL.

     

  25. Open door(s), and move glass to the up position.
  26. Remove last screw and remove and the door trim panel(s).
  27. Remove door latch. For additional information refer to section 501-14: Handles, Locks, Latches and Entry Systems Removal and Installation.

INSTALLATION

All Vehicles:

  1. Install new rear door latch. For additional information refer to section 501-14: Handles, Locks, Latches and Entry Systems "Rear Door Latch Removal and Installation."
  2. Install rear door trim panel. For additional information refer to section 501-05: Interior Trim and Ornamentation "Rear Door Trim Panel Removal and Installation."
  3. Install B-pillar trim panel. For additional information refer to section 501-05: Interior Trim and Ornamentation "B-pillar Trim Panel Removal and Installation."
  4. Install rear-seat lower cushion(s).
  5. Install new front door latch. For additional information refer to section 501-14: Handles, Locks, Latches and Entry Systems "Front Door Latch Removal and Installation."
  6. Install front door trim panel. For additional information refer to section 501-05: Interior Trim and Ornamentation "Front Door Trim Panel Removal and Installation."
  7. Install the seat(s) and install the seat track to floor bolts and torque to 48 N-m (35 Lb-ft).
  8. Install the rear seat track to floor nuts and torque to 48 N-m (35 Lb-ft).
  9. Disconnect the battery ground cable and wait at least one minute. For additional information, refer to section 414-01: Battery, Mounting and Cables General Procedures "Battery Disconnect".

    Vehicles equipped with side air bags:

  10. Remove the special tool from the passenger seat side air bag module body harness electrical connector and connect the passenger seat side air bag module electrical connector.

    All vehicles:

  11. Remove the special tool from the passenger seat safety belt pretensioner body harness electrical connector and connect the passenger seat safety belt pretensioner electrical connector.
  12. Remove the special tool from the driver seat safety belt pretensioner body harness electrical connector and connect the driver seat safety belt pretensioner electrical connector.

    Vehicles equipped with air bags:

  13. Remove the special tool from the driver seat side air bag module body harness electrical connector and connect the driver seat side air bag module electrical connector.

    All vehicles:

  14. Remove the special tool from the steering column harness side of the driver air bag module electrical connector and connect the driver air bag module electrical connector, and install the driver air bag connector access cover.
  15. Remove the special tool to the instrument panel harness side of the passenger air bag module electrical connector and connect the passenger air bag module electrical connector, and close the glove compartment.
  16. Connect the battery ground cable. For additional information, refer to section 414-01: Battery, Mounting and Cables General Procedures "Battery Disconnect".
  17. Prove out the air bag system. For additional information, refer to section 501-20B: Occupant Restraints - Passive - Supplemental Air Bag System Diagnosis and Testing.
  18. Check the restraint system for correct operation.
  19. Close tailgate.

PART NUMBERPART NAME
2W4Z-5421812-CALatch - Front Right - Single Lock w/Lock Lever
2W4Z-5421813-CALatch - Front Left - Single Lock w/Lock Lever
2W4Z-5421812-DALatch - Front Right - Single Lock w/o Lock Lever
2W4Z-5421813-DALatch - Front Left - Single Lock w/o Lock Lever
2L8Z-7821812-AALatch - Front Right - Manual Lock
2L8Z-7821813-AALatch - Front Left - Manual Lock
2W4Z-5426412-BALatch - Rear Right - Single Lock
2W4Z-5426413-BALatch - Rear Left - Single Lock
2L8Z-7826412-AALatch - Rear Right - Manual Lock
2L8Z-7826413-AALatch - Rear Left - Manual Lock
2L8Z-7821812-BALatch - Front Right - Central Lock

 

 

OPERATIONDESCRIPTIONTIME
020903AFollow Service Procedure To Open Door And Replace Door Latch: One Front Door
020903BFollow Service Procedure To Open Doors And Replace Door Latches: Both Front DoorsHrs.
020903CFollow Service Procedure To Open Doors And Replace Door Latches: One Front Door One Rear DoorHrs.
020903DFollow Service Procedure To Open Doors And Replace Door Latches: Both Front Doors One Rear DoorHrs.
020903EFollow Service Procedure To Open Doors And Replace Door Latches: One Front Door Both Rear DoorsHrs.
020903FFollow Service Procedure To Open Door And Replace Door Latch: One Rear Door
020903GFollow Service Procedure To Open Doors And Replace Door Latches: Both Rear Doors
020903HFollow Service Procedure To Open Doors And Replace Door Latches: Both Front And Both Rear DoorsHrs.
BASIC PART NO.CONDITION CODE

OASIS CODES:

112000



graphic
Figure 1 - Article 02-9-3



graphic
Figure 2 - Article 02-9-3


 

lostrider, Ford Technician
Category: Ford
Satisfied Customers: 3075
Experience: ASE Master Technician, Ford Senior Master Technician,Diesel certified, ASE Master, 22 yrs FORD exp.
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