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Amedee
Amedee, Lincoln Technician
Category: Lincoln
Satisfied Customers: 25239
Experience:  ASE certified Technician advanced level specialist. Wisconsin certified emissions state inspector
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2001 Lincoln continental driver power window quit working.

Customer Question

2001 Lincoln continental driver power window quit working. can operate other windows just not driver. ?
JA: Are there any broken wires between the door and the body of the vehicle? What confuses you?
Customer: trying to figure how to remove door panel to access
JA: Are you fixing your Continental yourself? What have you tried so far?
Customer: yes
JA: Anything else you want the mechanic to know before I connect you?
Customer: power lock on driver dorr stopped a year ago and then magically began working again.
Submitted: 5 months ago.
Category: Lincoln
Expert:  Amedee replied 5 months ago.

Hello and welcome!

My name isCustomerand I can assist you with your question.

Expert:  Amedee replied 5 months ago.

Are you looking for possible causes, would you like me to walk you through this diagnoses or the repair procedure for the window motor (includes the door panel removal)?

Customer: replied 5 months ago.
I would
Expert:  Amedee replied 5 months ago.

Yes to which question?

Customer: replied 5 months ago.
im here
Customer: replied 5 months ago.
to all of the above you referenced
Expert:  Amedee replied 5 months ago.

No problem. Where would you like to start?

Or would you like my recommendation on where to start?

Customer: replied 5 months ago.
well im questioning what caused the failure
Expert:  Amedee replied 5 months ago.

Me too. So to get that answer, it needs to be diagnosed. So I would recommend to diagnose this problem first before pulling the door panel. You may not even have to remove all of that..

Customer: replied 5 months ago.
how to fix.. car so old dealer wont work on specific problems because parts not always available. that's why im here to do it myself
Customer: replied 5 months ago.
Expert:  Amedee replied 5 months ago.

Got it. To if it, again, it needs to be diagnosed. Because right now, you dont know which part to replace. You wont know this until it is diagnosed. So lets do that first.

Customer: replied 5 months ago.
ok
Customer: replied 5 months ago.
I think im going to do call me.. car in garage im in house on pc
Expert:  Amedee replied 5 months ago.

Please accept my offer and call me right now

Customer: replied 5 months ago.
wont let move further with payment of ask question grrr
Expert:  Amedee replied 5 months ago.

You may have to add money into your account.

Customer: replied 5 months ago.
Not accepting payment. Did for our initial talk. Not happy
Customer: replied 5 months ago.
Just spent $22 for nothing. Won't let me go further. Frustrated
Expert:  Amedee replied 5 months ago.

I am very sorry, but I dont o the billing and dont know how to fix. I can send the moderators a note and let them know you would like a phone call..

Expert:  Amedee replied 5 months ago.

Maybe try paypal or another Credit Card..

Customer: replied 5 months ago.
tried wont move forward not my credit problem on your side
Customer: replied 5 months ago.
The card card I used has lots of room. Your system is in limbo not my card
Expert:  Amedee replied 5 months ago.

Ok, very sorry about that. Lets continue here for the time being..

Customer: replied 5 months ago.
poor customer service. no wonder people stay away from sites like this. got my 22 now cant help.. and answers to my problem, just more upgrades wanting momey with no response
Customer: replied 5 months ago.
Ok
Customer: replied 5 months ago.
Will take phone into garage
Expert:  Amedee replied 5 months ago.

Let me send you a test for the window motor

Customer: replied 5 months ago.
Ok waiting
Expert:  Amedee replied 5 months ago.

Ok, you will need to gain access to the wires between the switch and window motor. You can do this right at the power window switch. The tool you need to use a test light.

Expert:  Amedee replied 5 months ago.

Take things apart carefully until u see the two wires that go to the motor. with a test light that you can buy at a local auto store connect either end to the wires that go to the motor. Turn the key on and try to move the window up and down via switch. If the test light, lights up both ways and the window does not move you have a bad motor. If the test light does not light up than you could have a bad switch or you could be missing a power or ground.

Customer: replied 5 months ago.
How about a meter?
Expert:  Amedee replied 5 months ago.

You can use a voltmeter, but you would need to check for power and ground on each circuit seperately. It is a bit more work to do so, but yes, it can be done.

Here is a wiring diagram of this circuit.

Customer: replied 5 months ago.
Still still removing door panel
Expert:  Amedee replied 5 months ago.

Ok, no problem. Here are some links that will help you with your phone call/payment issue.

http://ww2.justanswer.com/help

OR

email directly to***@******.***

Expert:  Amedee replied 5 months ago.

Hello!

Where you able to get the door panel off?

Customer: replied 5 months ago.
Almost done
Expert:  Amedee replied 5 months ago.

Ok, no problem. Just let me know

Customer: replied 5 months ago.
I got side tracked can I continue?
Expert:  Amedee replied 5 months ago.

YES

Customer: replied 5 months ago.
Door panel open not off. Difficult. Trying to see anything obvious
Expert:  Amedee replied 5 months ago.

Check for broken wires or bad connections. If all checks out good, you will need to check for power and ground at the window motor wires.

Customer: replied 5 months ago.
Ok looking now
Customer: replied 5 months ago.
Door panel off. Nothing lose. Check voltage how with meter?
Customer: replied 5 months ago.
Nothing obviously lose. Door panel off
Customer: replied 5 months ago.
The schematic on wiring so small on phone hard to check connectivity help
Customer: replied 5 months ago.
Expert:  Amedee replied 5 months ago.

Ok, your going to want to check for power and ground on each wire from the switch to the motor.

Expert:  Amedee replied 5 months ago.

You know how to use a voltmeter correct?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
But not sure which harness is to windows
Expert:  Amedee replied 5 months ago.

It is the pink/yellow wire and red/yellow wire

Customer: replied 5 months ago.
Ok. Will check
Expert:  Amedee replied 5 months ago.

k

Customer: replied 5 months ago.
Heard clicking when hot to pink yellow common to red yellow
Customer: replied 5 months ago.
Which is hot?
Expert:  Amedee replied 5 months ago.

Both depending on which way the switch is depressed.

Customer: replied 5 months ago.
Switch not depressed power on other windows still work
Customer: replied 5 months ago.
Only have two hands lol
Expert:  Amedee replied 5 months ago.

:)

Expert:  Amedee replied 5 months ago.

Hello!

I see you have viewed my last reply but have not responded back. I am just checking in to see if you have any further questions or to see if you still need help with anything? If so, please let me know as I will be happy to help. If I have answered all of your questions, please dont forget to honor the good faith rating system to complete this conversation.

Thank you and have a great day!