How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris (aka- Moose) Your Own Question
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Lincoln
Satisfied Customers: 2189
Experience:  16 years experience with Lincoln
2499435
Type Your Lincoln Question Here...
Chris (aka- Moose) is online now
A new question is answered every 9 seconds

Backup camera is totally black with a message at the top,

Customer Question

Backup camera is totally black with a message at the top
JA: Is this an aftermarket camera, or did it come with the vehicle?
Customer: came with the car
JA: What is the model/year of your Lincoln?
Customer: 2011 MKZ
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: IF possible have booked it in to the dealership for Thursday
JA: Anything else you think the mechanic should know?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Lincoln Mechanic about your situation and then connect you two.
Submitted: 11 months ago.
Category: Lincoln
Expert:  HDGene replied 11 months ago.

Hello what does the message say, see dealer for service?

Customer: replied 11 months ago.
There is a picture of an open book then it says please check surroundings for safety. At the bottom of the screen it says settings when you push on the word a second screen comes up rear camera delay or restore default settings
Expert:  HDGene replied 11 months ago.

If you hit restore default settings will it resume normal operation or will it go back to the book icon

Customer: replied 11 months ago.
back to book icon
Expert:  HDGene replied 11 months ago.

Ok, most issues are with the camera itself, but this might be something else requiring a software update. Can you post the 17 digit VIN number?

Expert:  HDGene replied 11 months ago.

Do you need more help with this concern?

Expert:  HDGene replied 11 months ago.

Hello?

Expert:  HDGene replied 11 months ago.

Hello, do you need more help with this concern?