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Jerry
Jerry, Master Mechanic
Category: Lincoln
Satisfied Customers: 17218
Experience:  ASE Master certified, 30 years experience. Auto troubleshooting, electrical , ABS, SRS, EFI system
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My THX stereo dose not have sound. I did the trouble shoot

Customer Question

My THX stereo dose not have sound. I did the trouble shoot all of the speakers are working and even when I am navigating through the system the bing sound can be heard. however no music from my phone, usb, or normal radio can be heard
JA: Are you hoping to fix this yourself?
Customer: yes
JA: Great! What have you tried so far?
Customer: turning car off and on, and troble shoot to cheack speakers
JA: Is there anything else important you think the Lincoln Mechanic should know about your Lincoln?
Customer: 2010 Lincoln mkx
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Lincoln Mechanic about your situation and connect you two.
Submitted: 1 year ago.
Category: Lincoln
Expert:  Jerry replied 1 year ago.

Hello. My name is ***** ***** you for using the site, I will be happy to assist you today.

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Let me start by saying that any money that you paid, or if you have a subscription, that money stays in your account until the answers are rated, (positive) regardless of how fast or how long it may take to get finished. You can FOLLOW UP AT ANYTIME, even after rating.

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There has been a factory service bulletin, (not a recall) for that type of concern. It involves a software update and has to be done by a dealer, I hate to have to say.

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Here is a link to what it states. You can copy and paste it into a new browser and rate the answer on this page.

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https://www.dropbox.com/s/77fvfph97ogstxg/Audio%20System.pdf?dl=0

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Please don’t forget to rate the answer in a positive way, . EVEN IF YOU HAVE A SUBSCRIPTION ****THAT IS THE ONLY WAY I GET PAID ****

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Thanks

Expert:  Jerry replied 1 year ago.

Did you get that?

Expert:  Jerry replied 1 year ago.

If you accept my additional service request for your email address, you can give me your email in a private info box and I'll send you the bulletin in a PDF file, the file is rather large.

You will just have to accept the additional service offer and ENTER your email address in the “ENTER CONTACT INFO” section so that I can see it, Thanks

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