Lincoln Repair Questions? Ask a Mechanic for Answers ASAP
Good morning I am so sorry to hear of your problem with your navigator. And I will do everything I can to help you find the problem. I am about to do a search of pattern failure reports along with confirmed repairs as well as any factory bulletins or recalls. Please allow me a little time and I will be right back. I haven't seen a lot of your particular problem on thr navigator but doesn't mean it don't exist. And it sounds like the dealership fired the parts cannon with no success so I'm going to put some research into this
My pleasure sir.
2008 Navigator 5.4
Customer Concern:The brake pedal goes to the floor, the brakes have been purged and electronically purged numerous times, and the pedal still goes to the floor.
Average Reported Mileage:25000
Tests/Procedures:1. Unplug the antilock brake control module and control unit and recheck, if the concern is now gone, begin circuit diagnostics at the antilock brake module; this fix will not apply to your vehicle.2. If the concern is still present, block off the rear brakes, then the front brakes. If the pedal is now ok at either point, suspect leaking calipers, damaged or corroded calipers, warped pads.3. If the pedal still goes to the floor, locate the master cylinder to hydraulic control unit brake lines, remove from the hydraulic control unit and block off. If the pedal is now firm, suspect air in unit or faulty hydraulic control unit.4. If the pedal still goes to the floor, access the master cylinder, block off at the cylinder and recheck, if the pedal still goes to the floor, suspect failed master cylinder.
1998 Explorer 4.0
2001 F-250 Super Duty 5.4
2002 F-250 Super Duty 5.4
2003 F-250 Super Duty 5.4
2004 F-250 Super Duty 5.4
2005 F-250 Super Duty 5.4
2006 F-250 Super Duty 5.4
2004 F-350 Super Duty 6.8
Customer Concern:Soft and spongy brake pedal after replacing the Brake Master Cylinder. Needs to know if there a way to bleed the air out of the HCU without using a scan tool.
Average Reported Mileage:136891
Tests/Procedures:1. If no scan tool is available for bleeding the HCU of the 4WABS system, put the vehicle through several anti-lock stops on a dirt or gravel driving surface and then rebleed the system manually.2. Repeat the process until the brake pedal is firm.
Power steering assist is poor at idle, whether the vehicle is sitting still or rolling, and the system has a whine noise that is louder than normal. Tried purging system of air, using vacuum on the reservoir, but that didn't help. The problem is the same in both directions, and the steering assist is fine off idle.
Average Reported Mileage:118843
Tests/Procedures:1. Normally, when the problem is the same regardless of which direction the wheels are turned, and the assist is fine off idle, the problem is either air in the system, or a pump problem. Watch the fluid in the reservoir for excessive turbulence and aeration. If seen, remove and drain the reservoir, and check for a torn or out of place screen/orifice on the return inlet of the reservoir.2. If the fluid in the reservoir is normal, replace the power steering pump.
2010 Expedition 5.4
Customer Concern:The traction control and ABS light are coming on every time it is driven and setting a C1277 code.
Average Reported Mileage:71324
Tests/Procedures:1. Access the steering angle sensor, first ensure it is secure and the tone wheel is not loose or damaged.2. If the sensor looks ok, unplug the sensor and perform the attached circuit tests.3. If any of the circuits read incorrectly, repair the damaged wiring between the sensor and the ABS module.4. If all the circuits read correctly, plug the sensor back in, clear the codes and recheck. If the codes come right back, replace the sensor and perform the following sequence.a. Start the engine.b. Turn the steering wheel lock to lock 2 times.
2006 F-150 5.4
2000 Windstar 3.8
Customer Concern:The truck keeps coming back with brake shimmy. The rotors have been replaced several times, and the rotors have been turned several times, but the truck keeps coming back.
Average Reported Mileage:86988
Tests/Procedures:1. Check the hub to rotor runout, excessive runout on the hub will cause premature brake vibration.2. Check for rust buildup on the hub, this will cause premature brake vibration.3. Ensure rear brakes function normal, weak brakes in the rear will cause premature brake vibration in the front.4. Ensure the front lug nuts are not getting torqued to more than 100 PSI.5. If all is ok, install new rotors and have them turned on the vehicle with an on car lathe, this will normally resolve the issue.
Hello Sir sorry took me a while but i wanted to find out all I could. I attached you several documents that should be informative to you. I agree that I was surprised when reading about the brake issues on your truck, but then as i thought about it I realized that I do see alot of them in shop with brake problems in our case it usually turns out to be either customer abuse or improper repair procedures. The last article touches base with how important even the smallest details are when making proper brake repairs something as insignificant as excessive rust build up on a mounting surface can cause problems.
Have you had your truck scanned, or there any codes in any of the modules,? One tie in I did see between your problems could be the steering angle sensor, which could cause your stiff steering and braking problems, and on your truck it has a high failure rate and even a few factory tsb"s address this issue. I question the dealer that has been doing this work, have you gone to there service manager and explained to him what is happening? I believe a sitdown with him would be productive in your favor. He may have no idea at all as to your situation, and most shops at heart want to do the right thing. I believe you had a tech that bobbled this operation. If the system wasnt bleed properly or maybe has or had some contaminated fluid. You know what I have had several times with Ford trucks and suvs? People have mistenly added coolant in brakes and brake fluid in coolant, the reservoirs are right beside each other and are sometimes easily confused. Now this brings me to mind, are you wanting to diagnose this yourself or you just wanting knowledge and advise as how to handle?
If I were to advise you it would be to make an appointment with the service manager take copies of your bills and state your complaint. If that doesnt get your issue resolved, we will talk to Ford. If you want to diagnose we are going to need some test equipment. I will check in the am please tell me if i have helped you and how i can do so further
Okay have you talked to the service manager
Good Morning, I have given alot of thought to your situation. I was a service manager for a few years and worked in dealerships for a long time. Before,, in my opinion they went south. I would like you to call and make an appointment to speak with the service manager, go and sit down with him and be prepared take notes have a detailed description of your problems and your visits to there shop, for example the HCU you bought we both know you didnt need that, but dont accuse them of anything, just give him the facts. I feel strongly that he will make it right. If he does not I know what to do next. We can make them get your car right. And they have the ability to do so and they owe you that. I know the channels to go through. You have already more than paid for this. IF you agree let me know if not I will help you any way you want.
Sir i agree with you but, and please do not get frustrated here, we cannot move up the ladder until we take this step that is the first words out of there mouth have you talked to manager so please let us eliminate that, and i ask you this, this dealership is it locally owned or a member of say Sonic Automotive? After the service manager we will talk to the general manager or owner and from there We will go to Lincoln unless the store is part of a bigger corporation. I have fought this fight many times and won
Maam please forgive me. I meant no harm. Alot of times women are taking advantage of, they want be expecting you to have me on your side. I am now even more motivated to help you resolve this. So will you meet with the service manager?
Thank you, ***** ***** it ends there. I am terribly sorry you are suffering this. IT is operations like this that give our industry a bad name.
You have run into a bad apple if you were at say Stivers here in montgomery this would not have happened. IF you wish to pursue this further with lincoln I will help you.
Okay I think our next step is to contact the general manager or the owner. We have got to go every step and one reason why when we contact Lincoln we want it to look like we done everything possible to resolve this, makes us look cooperative and wins us sympathy.. I want you to make notes of exactly what she told you and when you spoke to her. Now call and ask for general manager