How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chris (aka- Moose) Your Own Question

Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Lincoln
Satisfied Customers: 39847
Experience:  16 years experience with Lincoln
Type Your Lincoln Question Here...
Chris (aka- Moose) is online now
A new question is answered every 9 seconds

Lincoln Aviator: 2003 Lincoln Aviator: I am getting "CD Error"

Customer Question

2003 Lincoln Aviator: I am getting "CD Error" when trying to use player. Door is stuck open and wont accept CD's or eject.
Submitted: 3 years ago.
Category: Lincoln
Expert:  Chris (aka- Moose) replied 3 years ago.

Hello, I'm Chris
I will do my best to answer your question fast and accurate using the info you have provided. Thanks for visiting Just Answer.


Just so you know up front, not always do we have the ability to post good news and in this case thats whats going to happen.


First off you need to remove the radio from the dash. Let me know if you need help. Now unplug the radio and sit it in the seat overnight so it can discharge and reset. In the morning install the radio and try it out. This is the only way to accomplish a reset and the only way to try and get it to work without disassembling it and repairing it which I cant help with since this is not done at dealerships. its sent off and refurbished. I am told the most common fault is the cartridge location sensor or circuit board, by the company that rebuilds them.


If replacement is needed. It will take a dealership about 3 days to get a refurbished unit. You can also change to an aftermarket unit. Don't be fooled by the ebay radios. 90% of them are broke just like yours.

Customer: replied 3 years ago.
I did not anticipate an answer that required work such as removing the radio. Why can't I just disconnect battery overnight? That is what "non-experts" have done with success and posted on the internet. I am not opposed to paying a few bucks for this info, but very opposed to pay full price. My final opinion: Because Just Answer will keep 100% of fee if I'm not totally satisfied means I won't ever use this site again. That's a rip off for JA and the expert to keep all the money. Very dishonest and misleading. I have $2 credit.
Expert:  Chris (aka- Moose) replied 3 years ago.

You can remove the battery cable but I have found the discharge time is longer, because there are alot of modules in the vehicle that store power in resistors and when the battery is disconnected, this still allows the other modules to transfer very small amounts of power back and forth.


I am not saying dont do it that way, I am just saying it may not accomplish the same goal in the same amount of time.


JA will keep the money if you do not accept, they keep it in your account here so you can use it at a later date. At any time your not pleased this is a 100% satisfaction website, so you can always ask for a full refund.


Below is a ford image showing how to get the radio out, it takes about 4 minutes.

  1. You pry and pop off #1
  2. Remove the screws and pop off #3
  3. Pry and pop off #4
  4. The rest is self exclamatory.


Chris (aka- Moose), Technician
Category: Lincoln
Satisfied Customers: 39847
Experience: 16 years experience with Lincoln
Chris (aka- Moose) and other Lincoln Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Previous | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Chris (aka- Moose)

    Chris (aka- Moose)


    Satisfied Customers:

    16 years experience with Lincoln
< Last | Next >
  • Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)


    Satisfied Customers:

    16 years experience with Lincoln
  • Shawn's Avatar



    Satisfied Customers:

    16 years in the Automotive Industry
  • John Mc's Avatar

    John Mc

    Lincoln Technician

    Satisfied Customers:

    19 years Ford Lincoln Mercury experience
  • Tim Mohr's Avatar

    Tim Mohr


    Satisfied Customers:

  • George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    15+Years of service as a Master Technician
  • Ron Z.'s Avatar

    Ron Z.

    - Lincoln Tech -

    Satisfied Customers:

    18+yrs experience. State Inspector and Lincoln Diagnostics
  • Chuck's Avatar


    ASE Certified Technician

    Satisfied Customers:

    Ford senior master,ASE Master L1 Certified