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Chuck
Chuck, ASE Certified Technician
Category: Lincoln
Satisfied Customers: 2100
Experience:  Ford senior master,ASE Master L1 Certified
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my 04 lincoln ls, has the etc engine fail safe mode come on

Customer Question

my 04 lincoln ls, has the etc engine fail safe mode come on freqently. loses power, have to shut off and restart. engine lite is on, but car runs ok till the next time it happens. have read on forums that it is probably the #4 coil, and or the throttle body sensor. the car has 59,800 miles on it. my questions are: are these parts and labour still covered under a recall program? should all of the coils be repaced, and plugs, and throttle body and sensor be replaced so that this problem never happens again? Thanks Doug.
Submitted: 3 years ago.
Category: Lincoln
Expert:  Chuck replied 3 years ago.

Doug:

 

Yes there is an extended warranty or owner notification program out on this. Here is a copy of the owner letter. The program is 07M07

 

Ford Motor Company

Ford Customer Service Division

P. O. Box 1904

Dearborn, Michigan 48121

June 2008

Additional Coverage Program 07M07-S1 / 07N09-S1

Owners of affected 2004 and 2005 model year vehicles only

Mr. John Sample

123 Main Street

Anywhere, USA 12345

Your Vehicle Identification Number: 12345678901234567

At Ford Motor Company, it has been our goal for more than 100 years to provide customers with

high-quality, dependable products. In order to maintain these standards, Ford Motor Company is

providing extended warranty coverage under Customer Satisfaction Programs 07M07 and 07N09 for

your vehicle, with the Vehicle Identification Number shown above.

What is the reason

for additional

coverage program

07M07?

In the interest of customer satisfaction, Ford Motor Company is extending

the limited warranty of the engine ignition coil assemblies to a total of 10

years from the warranty start date of the vehicle or 100,000 miles,

whichever occurs first. If your vehicle already has more than 100,000 miles,

this coverage is extended until November 30, 2008. Coverage is

automatically transferred to subsequent owners.

What is the reason

for additional

coverage program

07N09?

In addition, Ford Motor Company is providing a one time limited warranty

repair of the ignition coil covers and wiper motor bracket seal. This one

time repair provides a total of 10 years or 100,000 miles of extended limited

warranty coverage from the warranty start date, whichever occurs first. If

your vehicle already has more than 100,000 miles, this coverage is

extended until November 30, 2008. Coverage is automatically transferred

to subsequent owners.

Both of these programs extend the original new vehicle limited warranty

coverage provisions of your vehicle for these parts.

What will Ford and

your dealer do?

Program 07M07: If your vehicle exhibits an engine misfire condition, Ford

Motor Company has authorized your dealer to replace any defective ignition

coil that is verified to be the cause of the misfire condition. If a misfire

occurs, your vehicle may exhibit hesitation or surge upon acceleration,

rough engine idle, or illumination of the "Check Engine" light. This repair is

free of charge (parts and labor) under the terms of program 07M07.

Ó Copyright 2008 Ford Motor Company

Program 07N09: Exposure to water may internally degrade the affected

ignition coil, effectively shortening the life of the coil. If an ignition coil

shows signs of water contamination, Ford Motor Company has authorized

your dealer to perform a one time repair that includes installing new ignition

coil covers, installing a wiper motor bracket seal, and the replacement of all

ignition coil assemblies and spark plugs that have been exposed to water,

even if the ignition coil is currently functioning properly. This one time repair

is free of charge (parts and labor) under the terms of program 07N09.

Please Note: Extended coverage program 07M07 applies to ignition

coil assemblies that fail stress testing. Program 07N09 authorizes

your dealer to perform a one time replacement of ignition coil covers,

the wiper motor bracket seal, and replacement of water contaminated

ignition coil assemblies and spark plugs. Please remember that other

engine components may cause or contribute to the same drivability

symptoms or engine misfire condition. If you bring your vehicle into

the dealership because of an engine misfire condition, program 07M07

covers the cost of repair only if the condition is caused by an ignition

coil. Program 07N09 is a one time repair if there is evidence of

ignition coil water contamination. These programs do not cover the

cost of repairs for misfire conditions caused by other components.

What are we asking

you to do?

Please keep this letter in your vehicle as a reminder of the extended

warranty coverage for the ignition coils and water seals. If your vehicle

experiences drivability concerns associated with a misfire condition that

require any of the services described above, and your vehicle is within the

indicated time/mileage limitations, your dealer will replace the parts and

perform the services at no charge to you.

Have you previously

paid for this repair?

If you paid to have this service done before the date of this letter and the

repair occurred within the 10 year/100,000 mile coverage period, you may

be eligible for a refund. To initiate a refund request, please give your paid

original receipt to your dealer before November 30, 2008. To avoid delays,

do not send receipts to Ford Motor Company.

What if you no

longer own this

vehicle?

If you no longer own this vehicle, and have an address for the current

owner, please forward this letter to the new owner.

You received this notice because our records, which are based primarily on

state registration and title data, indicate that you are the current owner. As

soon as we receive updated state registration data, we will revise our

records.

Ó Copyright 2008 Ford Motor Company

Can we assist you

further?

If you have difficulties getting your vehicle repaired promptly and without

charge, please contact your dealership's Service Manager for assistance.

RETAIL OWNERS: If you still have concerns, please contact the Ford

Motor Company Customer Relationship Center at 1-866-436-7332 and one

of our representatives will be happy to assist you. For the hearing

impaired call 1-800-232-5952 (TDD). Office Hours are Monday through

Friday: 8:00AM - 5:00PM (Your Local Time). If you wish to contact us

through the Internet, our address is: www.ownerconnection.com

FLEET OWNERS: If you still have concerns, please contact the Fleet

Customer Information Center at 1-800-34-FLEET, Option #3 and one of

our representatives will be happy to assist you. Representatives are

available 8:30AM to 5:00PM Monday through Friday (Eastern Time Zone).

Or you may contact us through the internet at www.fleet.ford.com.

Thank you for your attention to this important matter and remember to save this letter in case you

need to take advantage of this additional coverage program.

Thank you for your attention to this important matter.

Ford Customer Service Division

Customer: replied 3 years ago.
Thanks for that info. But what I really want to know is if my private extended coverage might cover all of thecoils, plus and throttle body parts? Doug
Expert:  Chuck replied 3 years ago.

Is this a Ford ESP warranty?

 

Expert:  Chuck replied 3 years ago.
Post your VIN number here and I can check and see if it is indeed a Ford xtended service plan and also if these parts are covered,if it is a Ford Plan.
Customer: replied 3 years ago.

No. Its a private service/extended warranty contract that I purchased from the dealer. The name isXXXXX Corporation. Doug. My VIN # XXXXX

1LNHM87A74Y608315

Expert:  Chuck replied 3 years ago.

Doug:

 

Here is a copy of the OASIS print out from Ford on your vehicle. As you can see the program for the coil packs is open on your vehicle and this would be covered for 10 years or 100K miles which ever comes first.However your extended service plan is not a factory plan but an aftermarket plan and I would not be able to tell you if this would be covered on this plan or not.What we have to do on these aftermarket plans at the shop is call each repair in for approval before repairing them and they tell us then if this repair would be covered or not. And I can tell you from experience they are all over the range.Most of the time we spend more time on the phone than we do repairing the vehicles.

 

OASIS RESULT:
1LNHM87A74Y608315

USA
EN

09/15/2010
17:10:58
FCXWS447

© Copyright 2002-2010 Ford Motor Company. All rights reserved.

Attachments are only available to registered users.

Register Here
VEHICLE INFORMATION
VEHICLE DESCRIPTION
2004 LINCOLN LS
BODY STYLE
4 DR SEDAN
ENGINE
3.9L DOHC EFI
TRANSMISSION
5R55S AUTOMATIC
AXLE CODE
53
ENGINE CALIBRATION
4LQ18S0A
PAINT COLOR
CASHMIR TRI COAT
RADIO
CDX6 RADIO WITH 6 DISC CHANGER
GROSS VEHICLE WEIGHT
AXLE RATIO
3.58 FINAL DRIVE RATIO
WHEEL SIZE
7.5 X 17 CHROMED CAST ALUM WHL
FRONT TIRE
P235/50VR17 A/S BSW TIRES



Attachments are only available to registered users.

Register Here
WARNING MESSAGES
CUDL - THIS VEHICLE HAS A CLOSED CUDL CONTACT
Click here for CUDL

Attachments are only available to registered users.

Register Here
ARN MESSAGES

Attachments are only available to registered users.

Register Here
GENERAL WARRANTY INFORMATION
WARRANTY START DATE
09/13/2004
BUILD DATE
08/14/2003
SALE MILEAGE
00912
New Vehicle Base Warranty

Attachments are only available to registered users.

Register Here
OUTSTANDING FIELD SERVICE ACTIONS
07M07
EXTENDED WARRANTY COVERAGE ON IGNITION COIL ASSEMBLIES AND ENGINE VALVE COVER GA SKETS
07N09
EXTENDED WARRANTY COVERAGE ON IGNITION COIL COVERS AND WIPER MOTOR BRACKET SEAL

Attachments are only available to registered users.

Register Here
EXTENDED COVERAGES
0999 - EXPIRED
STANDARD DEDUCTIBLE: 0
OWNER NAME: VALUED LINCOLN CUSTOMER
OPTIONS:
EXPIRATION DATE: 09/13/2005
DISTANCE: 12,000
RENTAL: 0 UP TO 0 DAYS
TOWING: 0
CONTRACT SOLD BY: USA 47266
ESP CONTRACT START DATE: 09/13/2004

For competitive make ESP part verification click here

Attachments are only available to registered users.

Register Here
WARRANTY REPAIR HISTORY
NO RECENT REPAIR HISTORY ON VEHICLE
Click Here for Full Warranty History
| On-line 1878
END OF OASIS REPORT FOR 1LNHM87A74Y608315
Chuck, ASE Certified Technician
Category: Lincoln
Satisfied Customers: 2100
Experience: Ford senior master,ASE Master L1 Certified
Chuck and 6 other Lincoln Specialists are ready to help you
Customer: replied 3 years ago.
No its not a Ford ESP Plan its a Private plan. Century Automotive Service Corp.
Expert:  Chuck replied 3 years ago.

I goggled this company and they seem like the typical aftermarket warranty company

 

http://www.trustlink.org/Reviews/Century-Automotive-Service-Corporation-205686242

 

Here is a copy of what is covered under their base plan

 

http://www.aaautowarranty.com/century-automotive-service-standard.asp

 

Here is a copy of whats covered under their high tech plan

 

http://www.aaautowarranty.com/century-automotive-service-high-tech.asp

 

They even have a live chat if you want to ask them.The Throttle position sensors are covered on this plan but they realy do not mention the electronic throttle body not do I see the ignition coils listed.

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