Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Has the treadmill worked at all since you got it?
Are you using the correct voltage power source?Is the display lit up? Is anything showing on the display, e.g. an error code?
Is the safety key fully inserted?
Loose or broken parts under the motor hood of your treadmill can cause the machine to not start. If the console lights up, but the treadmill won't start, the motor controller could be damaged. Loose wires under the motor hood or in the console can cause your treadmill not to start. Remove the screws and lift off the motor hood. Look around for any obvious damage, burns, loose or broken wires.
Your satisfaction is my priority; Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)You can always reply back at any time if you need any further assistance at all.Pete.--------------------