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Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 15773
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a NoridTrack Elite 2500 and it won't fold down. Belt

Customer Question

hi, I have a NoridTrack Elite 2500 and it won't fold down. Belt just stay at some level,.It won't lower to the operating position on the floor.
JA: What's the make/model of your device? How old is it?
Customer: Elite 2500, one year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for a week now. Just unplug it and plug it again.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: no
Submitted: 27 days ago.
Category: Exercise Equipment
Expert:  Pete replied 26 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 26 days ago.

Has the treadmill been in storage for a while?

When was it last folded down?

Has the latch been released? It may be necessary to pivot the frame downward in order to release the latch if it is stuck.