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treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4753
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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I own a pacemaster treadmill and the motor is still under

Customer Question

I own a pacemaster treadmill and the motor is still under warranty. how and where can I get a replacement
JA: What's the exact make and model of the treadmill?
Customer: a pacemaster gold elite s/n 503 g 63918
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about 3 months I remove the drive belt and it made
JA: Anything else you want the equipment expert to know before I connect you?
Customer: about 3 months I disconnect the drive belt and it made no difference
Submitted: 6 months ago.
Category: Exercise Equipment
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I think that the answer to your question depends upon, who the warranty is from.

For a warranty from Pacemaster themselves, the motor would have to be replaced by them (or their authorized dealership in your area, possibly, but also perhaps not. It depends upon their exact warranty coverage terms, and also their allowable leeway and choice or preference.)

Have you opened the Pacemaster treadmill already? if so, that may have broken seals that, broken, will prove the warranty invalidated. I hope not...