How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Louie Your Own Question

Louie
Louie, Technician
Category: Exercise Equipment
Satisfied Customers: 11432
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your Exercise Equipment Question Here...
Louie is online now
A new question is answered every 9 seconds

Have e1 error, machine stops shortly after starting, horizon

Customer Question

have e1 error, machine stops shortly after starting
JA: What's the make/model of your device? How old is it?
Customer: horizon omega II, don't know age
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i hadn't used it all summer and just started it a couple weeks ago and it starts and goes and speeds up then stops.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Exercise Equipment
Expert:  Louie replied 1 month ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, error display "E1" would indicate an internal hardware issue or more particularly, the speed sensor is not able to detect (correct) motor speed. It may be as simple as a loose/dislodged speed sensor and/or its connector/wire, dirt/dust/obstruction between the speed sensor and motor pulley or controller failure. Any of these would require that the unit be opened up to effect repairs.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter