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treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4753
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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T800 Horizon Treadmill. Power light is on, console will not

Customer Question

T800 Horizon Treadmill. Power light is on, console will not light up or work. Treadmill recently moved
JA: What's the exact make and model of the treadmill?
Customer: Horizon Club T800
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just plugged in after move. was working before move. Removed motor cover and plugged 1 wire back in that was dislodged during move
JA: Anything else you want the equipment expert to know before I connect you?
Customer: No, I think thats it
Submitted: 1 month ago.
Category: Exercise Equipment
Expert:  Louie replied 1 month ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you checked inside / wiring of the console?

Customer: replied 1 month ago.
all wires connected no pinched wires
Expert:  Louie replied 1 month ago.

Please provide a clear picture of the circuit board / connector inside the console as well as that of the other end to the motor controller are. Click HERE.

Customer: replied 1 month ago.
having trouble uploading pictures - working on it
Customer: replied 1 month ago.
directions for adding pictures does not match screen that I'm working in
Expert:  Louie replied 1 month ago.

I understand and when able please.

Customer: replied 1 month ago.
i am still getting error message
"We're sorry – an unknown error occurred. Please try again. ". Cannot attache pictures
Expert:  Louie replied 1 month ago.

If the picture exceeds 5MB, then the system would not allow upload.

Can you please check and/or reduce file size?

Customer: replied 1 month ago.
put them into PDF and reduced file size
Expert:  Louie replied 1 month ago.

Appreciate the pictures.

With "...Power light is on...", then it would likely be that power is reaching the console.

Have you considered / tried a HARD RESET ?

Customer: replied 1 month ago.
Nothing in manual about hard reset - how do you hard reset?
Expert:  Louie replied 1 month ago.

From the picture, there appears to be a 3V coin battery that powers the standby logic funstions. Removing this battery for an extended period of time would simulate a hard reset.

Would you be comfortable giving this a try?

Of course prescribed approach would be a conitnuity check of the wires using a multi-meter.

Customer: replied 1 month ago.
battery out, how long do I leave it out?
Expert:  Louie replied 1 month ago.

Say an hour or more with the unit also unplugged. The idea is dissipate over time residual power in the concolse circuitry.

Customer: replied 1 month ago.
OK battery out, treadmill unplugged will put back in after an hour
Expert:  Louie replied 1 month ago.

And would look forward to an update when able.

Customer: replied 1 month ago.
thanks for the help
Expert:  Louie replied 1 month ago.

Cheers.