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Russell H.
Russell H., Service Tech
Category: Exercise Equipment
Satisfied Customers: 10483
Experience:  8+ years of professional experience
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Are you with just answer? can you advise on repairs? It was

Customer Question

Hi, are you with just answer?
JA: No. I'm the Fitness Equipment Technician's Assistant.
Customer: can you advise on repairs?
JA: What's the make/model of your device? How old is it?
Customer: It was donated by family. It's the pacer circuit 1/4 mile 400m
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Tread stopped rolling, rolls slowly. no attempts
JA: Anything else you want the equipment expert to know before I connect you?
Customer: Yes, used to change speeds from 3 m/hr to 2 then up to 3.6
Submitted: 7 months ago.
Category: Exercise Equipment
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

In other words, what problem is the machine having? belt movement, regulation of belt movement, belt movement too slow, or belt movement speed erratic ?

Customer: replied 7 months ago.
Hi there. speed was erratic, then is slowed down and now it stopped. Motor is still working while tread doesnt' move.
Expert:  Russell H. replied 7 months ago.

Does any error code show up, such as E1 or E2 ? on the control console.

Customer: replied 7 months ago.
Let me see. will take some time to answer...
Expert:  Russell H. replied 7 months ago.

OK. Take your time, get back to this case at your convenience.

This case may be resumed at

at any time.

Customer: replied 7 months ago.
No error code. We stopped using it, but just turned it on and it seems to be working. will try it for a few days and see. Then I'll let you know. Thanks.
Expert:  Russell H. replied 7 months ago.

If the machine is Used, it may be dusty inside, and need interior connections re-seated, in order to be in good reliable condition.

Let me know how it goes... and if it all turns out OK, please rate my answer (five-stars would be appreciated!) Thanks.

Customer: replied 7 months ago.
We tightened the belt and that allowed it to take the weight of the person, again. Belt looks good. At speed 5 and above the motor takes off and speeds up quickly past the setting speed.
Expert:  Russell H. replied 7 months ago.

This sounds like a control circuitry error. The motor controller board may have to be replaced, unfortunately.

Customer: replied 7 months ago.
Ok, thank you. We will try it more and get back to you tomorrow. I don't feel that I can rate you, yet. Is that ok?
Expert:  Russell H. replied 7 months ago.

I think that is OK, yes, though an eventual rating would be appreciated.

Thanks, ***** ***** your day.

Customer: replied 7 months ago.
appreciate it!
Expert:  Russell H. replied 7 months ago.

You're welcome.