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Rusty, Customer Service
Category: Exercise Equipment
Satisfied Customers: 5449
Experience:  Over 20 years electronics experience. How may I help you today?
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I have a Nordic Track cx 998 elliptical machine and the

Customer Question

Hi, I have a Nordic Track cx 998 elliptical machine and the wheels/arms are completely stuck and won't rotate... it's as if it got off the track
JA: What's the make/model of your device? How old is it?
Customer: Isn't the make/ model a "Nordic track cx998"?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I think it's 10 years old... and it just started 3 days ago It's completely unusable and not able to move
JA: Anything else you want the equipment expert to know before I connect you?
Customer: No
Submitted: 22 days ago.
Category: Exercise Equipment
Expert:  Rusty replied 17 days ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 17 days ago.

Try to run it backwards, will it allow you to reverse? I agree, it must have come off of its track.