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Ask treadmilltech Your Own Question

treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4753
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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I have had my True elliptical for around 4 years and it has

Customer Question

I have had my True elliptical for around 4 years and it has always worked great. Right now it says Stride error 2 and it will not work.
JA: What's the make/model of your device? How old is it?
Customer: For the first time ever I forgot to unplug it after I used it and now I have this error.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened and I Just noticed it.
JA: Anything else you want the equipment expert to know before I connect you?
Customer: It just won't work at all right now. Is there a way to override this?
Submitted: 28 days ago.
Category: Exercise Equipment
Expert:  Pete replied 28 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.