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treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4753
Experience:  20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon
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My Nordic track treadmill is stuck in the up position,

Customer Question

My Nordic track treadmill is stuck in the up position
JA: What's the exact make and model of the treadmill?
Customer: Commercial 1750
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just tried the lower it now and don't know how to get it unstuck
JA: Anything else you want the equipment expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Exercise Equipment
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I would try a incline calibration operation, at this point, in case the problem is one of the electronics, rather than a mechanical linkage jam-up.

Also, have you tried turning it Off, waiting 20 minutes with it unplugged from the power, then turning it On again? I would advise trying that too.

Customer: replied 2 months ago.
Tried both and did not resolve the issue
Expert:  Russell H. replied 2 months ago.

I think the linkage is likely to be defective... or perhaps, the position sensing.

But there could be a number of problems that cause the defect, at this point.

Would you think it well to turn the problem over to a repair-service co. local to you? if so, please tell me your local zip code, and I will research and cite some for you to contact.

Customer: replied 2 months ago.
I will contact Nordic track tomorrow
Expert:  Russell H. replied 2 months ago.

Very well. Would you like to close this case now, or wait until you hear what they suggest?

Note: if your treadmill is less than a year old, it may be covered by warranty for free repairs... in your region, of course, since shipping it off would be quite prohibitive.