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Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 17020
Experience:  Over 16 years of experience installing and repairing electronics.
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I have an elite 12.7 elliptical and the rollers keep

Customer Question

i have an elite 12.7 elliptical and the rollers keep slipping off the tracks. Mostly the left side
JA: What's the make/model of your device? How old is it?
Customer: Model # 831.23954.1 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Don't use it daily but its been going on for 3 - 4 months I have tried cleaning the tracts and the large rollers with a lint free cloth and alchol
JA: Anything else you want the equipment expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Exercise Equipment
Expert:  Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 months ago.

This problem can happen after years of use, due to the bolts becoming loose or wear and tear on the metal frame.

First, check that all nuts and bolts are securely tightened; sometimes you may have to loosen and re-tighten them again to get them secure.

Tightening the bolts resolves this problem in most cases.

If that doesn't work then the metalwork may be starting to wear and go out of shape - this problem is harder to resolve and usually requires fitting spare parts.

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